Ash B.
Not Transparent about cost.
They advertise to create a website at a very cheap price to rope you in, and then you find out what it cost to host a site once you paid the money. Less than a quarter of the photos I shared made it on the site, after months of me asking for no stock photos it finally got done but gaslighted me like it was fault. You get a choice of two different website layouts, they were unable to put deck pictures under the deck section, they then asked me to leave a 5 star review. When it was all said and done the website ending up costing 1250.00 that does include other services they offer like text and some other stuff. It was not a great experience.
Response from Web Design HarbourOct 4, 2023
Hello, Ashley We have reviewed your case thoroughly with our team. Firstly we believe in 100% client satisfaction and at the end of each project we request our clients to sign off on their project once they are happy to take their work into their own custody. And in your case as well all procedures were followed and what was promised was exactly delivered to you. As far as hosting is concerned it is required for you to understand that we are not a hosting provider we rely on service providers of hosting who are strong partners with Web Design Harbour that does provide the services and this does cost additional depending on the nature of your website and its operations. And the package you purchased initially with us included design and development of your website along with responsiveness on mobile and tablet devices. It didn't include marketing, content writing for your website or hosting servers. These are all separate services offered by Web Design Harbour. We have a specialized team that works on these services to provide you with quality work. In your case as well our team didn't intend to lure you in at a wrong price it's just based on your requirement the services were explained to you. For pictures our team can upload or add as many images you need on your website and they are not limited to any certain threshold. This is the website made live by WebDesignHarbour https://brunnerbuilders.com At each step of providing you services our company has full correspondence and your approval agreements. All work was done as per your requirements. Here you can also find your final sign off agreement along with your approval. https://imgur.com/a/Mrg8r5x However we believe in complete client satisfaction and if you need any further assistance feel free to call our toll free number or email us on [email protected] Regards WebDesignHarbour