WeatherTechReviews of weathertech.com

Bought new floor mats with new vehicle 9000 miles on the vehicle floor mats $149 for 2 definitely lacking quality showing wear and stains from shoes you pay full price no discounts ever offered they definitely spend a lot of money on TV advertisement

I was excited to use in my new SUV. When I received liners the driver side was crooked and did not fit tight. I called they advised to twist wrong side out place weight on for several hours. Had memory would fit. WRONG! I decided to return and purchase through dealer. Fit better made with stronger material. For Weathertech to have such a so called "great" product. It was poorly made. I returned. That was another nightmare. Service rep told me would be credited back in 3 days. Yea right! It took over 3 weeks and numerous calls. Talked to so many people and the lies!! Finally got my money. They are great about selling and taking your money. Never will I purchase again or recommend.

Weathertech invited me to leave a review of a product I purchased from them on their website (scratch protection). I left a detailed and honest 2 star review with pictures. They had a customer service rep reach out to me to "make it right" then proceed to insist that I installed it wrong (not the pieces that installed fine mind you, just the pieces that had a problem). They then sent over instructions for a completely different product and told me I didn't follow those instructions. When I called them out on it and proved they were for a different product and that the actual instructions for the product I purchased do not say any of the things they mentioned, they offered to either refund me my shipping cost (15% of the total price for 40% of the total product being defective) or to send the same (problematic) product again in exchange for me removing or altering my review. I opted to leave my review as it is. Now they are hiding it on their site showing the star rating but not the actual review. While Weathertech Floormats used to be the first thing I ordered every time I got a new car, this customer service experience has completely turned me off to them. Had they offered to correct the installation instructions, or admitted that there was an issue and offered to correct it I would have updated my review as such and given a better star rating.

Last summer I purchased WeatherTech side window deflectors for a 2020 Honda CRV, and had them installed by WeatherTech at their location. After a year with them I can confidently say that I regret the purchase. The deflectors rattle when you close the doors, they prevent the windows from closing 100% resulting in more road noise, and they completely interfere with the closing of the front windows. They say you can't use the auto-up function to close the windows, that you have to hold the button until the window closes, however even that doesn't work and the windows go up and down again and sometimes takes 3 or 4 tries before the window stays up. I did my research before purchasing them and thought, all-in-all, that I had made a reasonable choice, but for me they are a disappointment and money wasted. Should have gone with the Honda external-mount deflectors instead!

I’ve had to replace my items more than twice now

Purchased floor mats for a Silverado High Country a they are very hard to clean t usually takes three scrubbings with a brush to get dirt out of bottom of groves. They are stiff and do not conform to the floor. Would definitely not purchase again.

I purchased window deflectors one year ago from WeatherTech. We did have some difficulty installing but all in all a good purchase. This morning, I noticed my front passenger side deflector missing. I looked at my work and home parking and could not locate. I called WeatherTech, had my order number and David sent me out a replacement! I am so pleased. It was some of the best noncomplicated customer service I have received in a long time.

Weathertech used to be a reputable product, but no longer produces anything resembling quality, especially their wind shields or deflectors. Their customer service is the only thing worse than their products. Avoid at all costs.