GustinReviews of weargustin.com

Kelly responded right away and answered my question so quickly.

I was a Gustin advocate for over 13 years, referred dozens of customers, and even visited their San Francisco offices. I stood by them through a decade of delays because I believed in the brand. That loyalty was met with a level of abuse that is frankly shocking. When they sent a product with a blatant manufacturing defect, they initially agreed to a resolution—only to renege on it moments later. The situation devolved from a professional discussion into personal attacks from an anonymous staff member who refused to identify themselves. Instead of standing behind their craftsmanship, they chose to bully a long-term supporter. When I refused to be intimidated, they retaliated by permanently deleting my 13-year-old account. They admitted in writing that they wipe customer history and account access as a punitive measure for exercising consumer rights. Gustin’s quality has collapsed, and their customer service has turned abusive. They will take your money for over a decade, but the second they make a mistake, they will turn on you, attack your character, and erase your history.

Gustin has been my goto for years. The best quality and fairly priced. There's nothing like it. Great people and customer service too.

Kelly has been a blast, she has been super accommodating and helpful for all my questions!

I purchased six pairs of pants and one shirt, but when there was a manufacturer defect that they acknowledged, even though I followed the care instructions in the garment they refused to replace it. I had to get a refund from my credit card company and Gustin deactivated my account.

the quality is outstanding and the fit is do comfortable .this is my 4th pair. I will be back for more.

I've been ordering from Gustin for some years now. I'm very pleased with the materials, the fit and the design. I also appreciate the low-waste pre-order approach and the local production. Recently I wanted to ensure that a delivery would not occur when I was out of town. They were very responsive and I received the jeans well in advance of my trip.

Fantastic experience with the Gustin team. Long time customer, love what they are doing. Keep it up!