WclocksReviews of wclocks.com

Response from WclocksAug 19, 2025

Hello Allen, We’re sorry to read your review and for the frustration you experienced. To clarify: your order was shipped and arrived in your city, waiting at the local post office. Unfortunately, the address provided at checkout was incorrect. We contacted you several times to confirm the correct address so we could complete the delivery, but you chose not to communicate with us regarding the package and instead requested a refund once it had already arrived locally. Without a correct address, it is impossible for us to ensure delivery. Please be assured we are not a scam company—our priority is always that every customer receives their order. In this case, the issue was caused by the incorrect address and lack of communication. We would still be happy to assist you properly if you wish to reach out. Best regards, Albert / Customer Care Wclocks

Response from WclocksSep 20, 2025

Dear Barry Thank you for taking the time to share your review. We would like to clarify that your clock was successfully delivered — so the title “Never received the clock” does not reflect the final outcome. We understand that you were very stressed about the delivery, and we made it our priority to support you throughout the entire process. Our team provided daily updates, stayed available for you 24/7, and personally monitored your shipment until it reached you. You ultimately received a handmade, high-quality clock, and we sincerely hope you are enjoying it now. We are proud of the effort and dedication we put into every order, and it is rare to find a team as committed as ours to keeping customers informed every step of the way. We truly hope you continue to enjoy your new clock and that it brings you many years of satisfaction. Best regards, Albert Customer Care – Wclocks

Response from WclocksSep 20, 2025

Dear Anthony Thank you for sharing your feedback. We would like to clarify the situation to avoid any misunderstanding. When you requested to cancel your order, we immediately responded positively and agreed to the cancellation — your order was canceled completely free of charge. Furthermore, we processed the refund on our side, and we have no record of a chargeback being issued against this order. Our goal was to ensure your satisfaction and resolve your request quickly and fairly. Customer satisfaction is always our highest priority, and we regret that there has been any confusion about this process. Best regards, Albert Customer Care – Wclocks