WclocksReviews of wclocks.com

Response from WclocksDec 14, 2025

We reviewed our recent support cases and were unable to locate an order matching this report. We want to resolve this quickly and make sure the correct order is identified. Please email us at [email protected] with: Your order number The email address used at checkout A brief description of the issue (photos help) Once we have the order details, we will take immediate action to review the case and provide a clear resolution. Wclocks Support

Response from WclocksSep 21, 2025

Dear Andrew Thank you for sharing your feedback. We are sorry to hear that you feel disappointed with your experience. We would like to clarify that your first shipment unfortunately faced delivery issues that were outside of our control. To ensure your satisfaction, we immediately shipped a second clock at our own expense and carefully monitored the delivery until it reached you. Our team kept you continuously updated throughout the process because your satisfaction has always been our priority. In the end, you received the clock you ordered and the product you paid for. We understand how frustrating shipping delays can be, but we stand by the fact that we provided full support, clear communication, and a solution at every step — service we believe is difficult to find elsewhere. We are glad you ultimately received your clock and hope that, in time, you can enjoy it as it was intended. Best regards, Albert Customer Care – Wclocks