wayofwade.comReviews of wayofwade.com

My kid always would wear Sabrina’s for volleyball until she put on a pair of wades. These by far are the best court shoes she’s worn in years. From comfort to grip, price and quality, I highly recommend these shoes.

Scarpe veramente scadenti usate 2 volte e rotte, servizio clienti assente sconsigliato l'acquisto

I would give zero stars if I could. A pair of volleyball shoes for my daughter split open on the top after 6 to 8 wears on an indoor court. I contacted them with Photos and requested to return them for a refund. Instead, we spent a week emailing back-and-forth where they offered me a $30 coupon, a $40 refund, a $65 coupon and a $99 coupon. In the end they offered to ship a completely different pair of shoes in a different color and exchange. Their customer service was horrible and I had to file a dispute with my credit card company and submit a claim to the Department of consumer protection. I do not recommend working with this company at all.

I am a customer from Germany and ordered a pair of Way of Wade basketball shoes directly from the German Way of Wade website for €135. I wore the shoes exactly once during an indoor basketball training session. Only when actually playing basketball – with the typical movements, stops and changes of direction – did I realize that the fit was causing significant foot problems and that I could not use the shoes for playing basketball. I submitted my return request within the advertised 60-day return period. Way of Wade then asked me to provide photos of the outsole, the inside and heel area, the product label and the original shoe box. I provided all of the requested photos. In my opinion, the shoes are still in very good condition after just one indoor training session. Nevertheless, my return was rejected. Way of Wade stated that the shoes showed “clear signs of use and dirt” and referred to its return policy, according to which returned shoes must be unworn and unused. Instead of accepting the return, I was offered either a €10 partial refund or a €15 voucher on a purchase price of €135. This is exactly where I see the problem with the advertised “60-day return” policy. In practice, Way of Wade only accepts shoes that are unworn and unused. With a performance basketball shoe, however, it is very difficult to determine whether the fit, support and comfort really work for your feet without actually trying the shoes during basketball. There was another issue with the documents supplied with my order. The “AGB.pdf” file attached to my order confirmation did not contain readable terms and conditions but only a server error message. The document called “Widerrufsrecht.pdf” only contained Way of Wade’s 60-day return policy. To be clear: I am not criticizing the basketball shoe itself. My one-star review is about the return process and the way my case has been handled. My advice to customers in Germany and Europe: read the return conditions very carefully before ordering directly from Way of Wade. If you actually test the shoes during even one indoor basketball session, your return may already be refused. --- UPDATE – September 21, 2026 Way of Wade publicly replied to this review and wrote that they would “genuinely like the chance to make this right” and asked me to contact their support team so they could take another look at my case. I did exactly that. Unfortunately, nothing happened. There was no meaningful reconsideration of my case, no solution, no return authorization and no refund. This makes the experience even more disappointing. Publicly, Way of Wade gives the impression that they want to resolve the issue, but in my case this did not result in any actual action. My original criticism therefore remains unchanged: return requested within the advertised 60-day period shoes worn exactly once during an indoor basketball session return refused because they had been worn only €10 partial refund or €15 voucher offered on a €135 purchase public promise to “make this right” no actual resolution afterwards For customers in Germany and Europe, my advice is even clearer now: be very careful when ordering directly from Way of Wade if you are not 100% certain about the fit. Their advertised 60-day return policy was, in my experience, of very little practical value once the shoes had actually been tested for their intended purpose. The shoes may be good. The customer service and return handling in my case were not.

The service and communication has been great. Always received a response to inquiries.

Great shoes and even better customer service

The costumer service was great, and they responded fast to emails and questions.

Great customer service and really enjoy the item from them