wayofwade.comReviews of wayofwade.com

Customer service

Great customer service

While the shoes I ordered didn't fit, customer service was quick and helpful. We are exchanging for a larger size.

The shoes are still too small. ( please start producing basketball player sizes) In Regards my recent review things didn't take the right turn. After a full week of back and forth the customer rep kept lying that shopify doesn't alow for returns label on his end. I provided them with 3 oprtions. Googled and screenshoted how to pay for returns label on shopify if you are the seller Use alternative method like Royal Mail or Parcelforce Pay me £30 on top to sort the shipping myself (£20 for my time as it isn't free) They didn't just choose the most expensive option ( suspicios) and offered £30 for me to do it. On top of that it was very suspicious for me to receive an automated email from their system seeing that £30 was ferunded from my original payment ( and the remaining balance wont cover any shipping) and refund would take 10 and not 2 days as they originally said. Also that email came a full day after they said that refund was issued. Very suspicious. So I think that UK custoimer rep is lying to get out of paying £10 for shipping (and other reviews confirm that they don't like paying for return shipping). I'm just amaized the lenghts they go through.... For me now it's a dispute of the payment through bank. Then Trading standarts and small claims court if needed. Shoes are 2-3 sizes to small and Way of Wade should handle this better for the price point. I will also contact all the other people whos adresses were left on the box. (Not the first time theese particular shoes have been returned). I will do all I can for them not to get away with this. Hope this is worth it Way of Wade.

I really love the unique designs and color combinations. Customer service is quick into the point highly recommend “way of Wade” Shoes.

The shoe is very nice and designed well my granddaughter loves it. We will definitely buy another pair. I wish they shipped to Hawaii.

I bought my daughter a pair of way of wade 10 lows and they were a tad small so we decided to size up. I emailed the company to make the return and they quickly responded with a few questions and a return label. I sent the shoes back and received my refund. I then ordered a second pair. Shipping was quick and both orders arrived in about a week. My daughter is in love with the shoes. Between the comfort, style, performance, and customer service we will definitely be ordering again in the future.

While the shoes I ordered didn't fit, unfortunately, the customer service was very helpful in processing my return.