WawaReviews of wawa.com

I've never had an issue at WaWa. I drink the shakes religiously and they taste great. Management always makes thinjgs right!

Nice food and nice people and staff

I don't know who made the decision to stop allowing the deli to put the hashbrowns inside the breakfast burrito. they say you can buy a hashbrown and add it yourself. the only problem with this is you have to unroll the burrito after it has been sealed, then try to reroll the burrito. this is pretty asinine as most people dont really want to open a burrito to add stuff to it and if they do then they just cant get it rolled and sealed back up, in turn making a huge mess of what used to be kinda appetizing. i have stopped going to WAWA for breakfast and will not return. this was something i would get 3-4 times a week, and just wont be back, unless they decide that was a mistake and start allowing these items to be served in a convenient way. its not a self service thing its supposed to be a convenience thing.

I have to agree with some others in that they were the 'go to' place for food without having to deal with fast food chain lines. It does seem they are starting to lose the luster which is unfortunate. They were hitting it hard and true! I like that they have bowls you can customize and some other items are unique. I had a buffalo mac n cheese/chicken panini that was off the chain. They used to make mac n cheese with horseradish sauce that was awesome, as well. Unfortunately, they stopped that concoction ;(( I just hope corporate steps in and steps up the game before people start losing interest based upon negative reviews I noticed.

I purchased 3 coffees at $2.66 a piece and not one was recorded with only $6.00 left before getting a reward. Sorry, switching to RACE TRACK where the same coffee is $2.34.

In the middle of the day(2.27.23) most of distributors were "closed" - cones in front. Drivers were crushing around looking for spot to even create a line to an open one since it's tight there with full scale store and people walking car to store between them. Disaster at such busy plaza with multiple stores to cross to them thru. Why to have so many(10+!) distributors if most are "out of business" due to just obviously lock of attendants presence (I saw 1! In field so to speak)

Your company does not honor 1st amendment rights. Willing to trespass potential customers for no apparent reasons

I experienced the absolute worst customer service in my entire life this evening. I used to be a strong supporter of Wawa, but after this incident, I will never patronize Wawa for any reason again. I had a reward for a smoothie or cappuccino and placed my order in the Wawa app. When I asked for my drink, as I could see it behind the counter with my name on the order sticker, I was informed by employee Madison that it was not paid for. I let her know I had placed the order in the app and used a reward. The order was completed totally in the app. She refused to give me the drink and just brushed by me without a word, going to the cash register area. She remained there for about five minutes. I finally decided to go approach her about my order. She was checking out another customer, so she clearly was not doing anything about my order. I again asked her about it and she was very rude to me, stating that the order was not paid for. I attempted to show her the order in the app. She again walked away without a word. I went back to the coffee/drink area where she went. At this point, she shoved the cup with my order at me. I looked at the sticker on the cup that had been there THE ENTIRE TIME and saw that it said PAID. She treated me extremely rudely and never acknowledged HER MISTAKE, never apologized. This was the rudest, most ignorant individual I have encountered in many years. She should certainly NOT working in customer service. This is not an experience I would expect from Wawa. Sadly, I can't say I'm entirely surprised, as this location has been progressively worse and worse but this was the final straw. The actions of Wawa employee Madison lost a loyal customer today, and I will certainly be sharing this experience with everyone else I know who may patronize Wawa.