Wavex Logistics LLCReviews of wavexlogistics.com

Boys did a great job with very fast response times

Nice job well done

Hello my name is Robert McDonald and I have recently had my car shipped from Fairfax VA to North Port FL at a really good deal compared to other shipping companies in which I have gotten other quotes from and the female agent that was working with me Phrilli Ron did a remarkable job through out the whole shipping process from start to finish she kept in contact with me daily contacting me multiple times through out the day and night up until the time of pick up until the car was delivered to me... My car was picked up on Saturday the 12th at about 5pm and it was delivered to my home address on Tuesday the 14th at 11:30am and it actually would have been delivered on Monday the 13th probably between 7pm and 8pm but when the transport driver was passing through Tampa FL unfortunately he had a blowout on one of his truck tires and had to get to the nearest truck stop and stay the night there and wait for the repair shop to open the following morning so that he was able to get a new tire installed on his truck... And not only my agent Phrilli Ron but also the transport company manger George and the driver himself Sean all stayed in contact with me and I would like to say that I'm very happy with the service in which I received through out the entire process and I have no problem recommending this company to whoever may need to have a vehicle shipped at a fair rate and the communication process in which I have received was wounderful... Thank-You very much Phrilli Ron, George, and Sean

The price was budget friendly and driver was very nice

Stella Morgan thank you for your assist You are one of the best here

Harry Thompson really came through for us and providedexcellentcustomer service! He found a great fit for our vehicle transit needs and was able to get the job complete. In the end it ended up going fast and smooth and working out brilliantly. Thanks to Harry and Wave Logistics for getting our vehicle from Colorado to Arizona safely!

Agent Sean was nice and answered all my questions. First time ever shipping a car. He indicated there would be vehicle tracking to monitor its progress which was very important to me. (We did not get this)I asked all the questions prior to booking with them: can we set a particular day and time frame window for pickup as my dad would be on one end and me on the other. I mentioned we would not leave keys in car for pickup and wanted to assure this company would offer personalized pickup/drop-off as well as a schedule 4 hour window. The following day after making a deposit, the agent called me up to say they needed more money as a deposit because they may have a backup driver collect the car, but he needed additional insurance. I refused as this was outside the contact terms. Whilst the total amount remained the same, I do not understand why more money was needed up front and how this was my problem. The driver texted my father twice and said he would be there before noon. At 2:30 I get my dad calling me up irate and pissed off that the driver now says he will be there at 3:30. My dad refused to wait. When he said to the driver you can come at 9:30PM, driver canceled. Sean was able to get a new driver the following morning and vehicle was delivered safely to us. In the end that is all that matters.... however wouldn't it be nice if contractors/truckers say they will be there at x time and show up at x time? Wouldn't it be nice not to have a dad call up on a rant about contractors inability to maintain a promised schedule and wouldn't it be nice for me not to have to take additional time to have vehicle rescheduled for pickup when I am at work. The agent was nice and tried his best, but for some reason there are factors perhaps outside his control that leaves me to give 2 stars. I would use another company if I had to do this again. It takes all hands on deck to have a superior customer service experience and for us, it was challenging.

Harry from Wavex Logistics was amazing, he broke his butt to book my vehicle, the truck drivers and dispatchers he was dealing with were difficult, but Harry assured me my vehicle would get there safe, He always keeps in contact and answers the phone and your questions.