Quentin
Unexpected $60 charge after…
Unexpected $60 charge after termination. Been a customer for 6 month. Great product and installation was smooth. Then, I called customer support to terminate my account (reason: moving out) and EXPLICITLY asked what was the process to give the router back. I was told they'll take care of that and that no action was needed on my end."Now, I've been gone for a month and getting a $60 charge for "unreturned rental router". There are no info online and customer support cannot do anything. So everyone, be careful.