Wave BroadbandReviews of wavebroadband.com

Up until about 6 months ago. Great. No problem. As of late however, no connection between 830 am and 930am PST and same no connection between 830pm and 930pm PST. However my bill keeps getting more and more padded with fees. Tried to cancel. Somehow the chat dropped. I looked it up and Lo and Behold. T Mobile is now involved. Shocker. Out like sauerkraut.

Company is now known as Astound. My gripe is with hidden fees and cost increases. In March 2024, my bill was $86 for home phone and 1 gig internet. In March 2025, it soared to $124, a 44% increase. In addition, they charge $16.93 for Internet Infrastructure Fee, $6.50 for Subscriber Line Charge, and $0.89 for Regulation Administration, the latter two for phone. All of these fees are not charged by the competition and are largely hidden until you get the first bill. No fee decrease was available for decreasing internet speed. Avoid this company and its scams.

I am typing this using data from my mobile carrier because astound disrupted my service. I was expecting to pay a past due balance of $102.00 this month when I received a new bill with new charges of $198.00!?! Over $100 of which was labeled as "One-time Charges". Within 2 weeks I received yet another bill for a total of $437.00 with a total past due amount of $298.00. I received this bill yesterday and they cut my service today. The day before Xmas eve. I get internet. That is it. Why the eff am I paying so much for this service? I can't afford this company and it's the only provider in my area. I don't know what to do. How can they get away with this?

Terrible Wi-Fi goes out constantly Had them for a couple years and I’ve always just never had a good time with the company

I’ve been stuck with wave internet for years. I’ve switched to Hugh’s net. Went from 3mbs to 50 mbs There were days I had no internet with wave all day! Do you think they gave me discounts. Oh no they sure took my 85 bucks every month. The after hour service people were nice but were confused why my internet goes in and out. Weather didn’t matter I’d be in the middle of a 3D print and internet would cut out wasting all my filament, haven’t been able to use 3D printer at all I now can thanks to finally switching providers. Save yourselves money and aggravation by Not using them! Can barely watch a movie without having to unplug and reset. How many times in a week did I have to do that, you ask? and I answer too many! Too many! With Hugh’s Net I’m paying $20 less and getting so much more! 47mbs more!! Bright speed is better than wave but not as good as Hugh’s Net!

Poor service, frequent outages, crooked billing, unfortunately there is no other choice yet in my area. I dream of the day switching to a different service!

My Internet has gone out multiple times a day. I've called 6 times this month! When working from home and you have No Internet your Bosses Are Not Happy. You need to fix this service and Quit Upping your Prices for Internet That is Not reliable.

ABSOLUTE GARBAGE!. I've lived in my house over 6+ years. Live alone and work, so no roommate hanging at the house all day. Suddenly I've gone over my data twice now. In 6+ years, I've never even come close, (usually around 300-350), to the allotted amount of 500GB. I called to ask why this is suddenly happening. Nothing new at my house, I use my Playstation, watch HBO, have a phone and very rarely the computer. My usage on all these devices is virtually the same over all these years and they respond, well you've used your allotment. Ok, but how is that possible when I've never come close to hitting my limit and now suddenly it's happening. Don't bother calling because they talk around you, interrupt, and don't actually answer the questions I'm calling about. In 6+ years, I seriously can only think of 2 times that I actually got someone helpful on the line. It's absolutely ridiculous that there is not any other option other than DISH for the area that I live in!