Wave BroadbandReviews of wavebroadband.com

Today, after overcharging me 150.00 on the last bill which took my county Cable office forced them to refund and and give me a 10.00 per month apology fee. Well. They did i it again today to the tune of 70 bucks because my credit card was stolen, and it took two days for my card company to replace it. That eventually happened 48 hours later. In that period they tried to bill my stolen card twice and it was declined, with 10 dollar fees. I explained to that Mastercard cancelled my card due to fraud, but they are attempting to charge me 15 dollars in delinquent fees. I am going to ask the county to intervene again. Who would want to do business with these creeps. And they laugh at you when you tell them you are going to fight it.

Continues to be completely unreliable service, and now customer service is equally bad. Whenever their service is down they insist that it is a problem with my equipment. Before they can send a technician out (which is usual 1 to 3 days later), service magically resumes. Why can't they just admit when they are having an outage? Never once has it been my modem/router. If it wasn't the only service in my neighborhood I would chose another provider.

Started charging a scam "convenience" fee for paying your bill online, seriously??

"Award Winning" internet that cuts out constantly, and I'm not allowed to get different internet services, as somehow there is a legal loophole in the apartment building I live in that requires me to be overcharged for this crappy service.

I didn’t think it’d be possible for there to be a new low beneath Comcast’s terrible service. I’ve been without internet for nearly a week and the technician that was supposed to arrive hasn’t shown up and our “all day” appointment (which basically means someone might show up between a real specific window of 8am to 8pm) has resulted in nothing but our appointment getting pushed to the next day. I spoke to 4 agents who know nothing and it wasn’t until I escalated to a manager named Curtis that I was told about an option to schedule a more specific 2hr window (with the soonest appointment being a week away). I’ve wasted my time calling their “customer support”, who simply read off a script and ask you about the weather without having actual answers to help with anything. Wave/Astound clearly doesn’t understand that a lot of people work remotely and rely on at-home internet. My wife and I have lost 3 days of work to make progress on our projects. We have many conference calls and work in banking/FinTech. We deal with sensitive info and it isn’t possible for us to just work from anywhere. When I asked what my options are if the technician doesn’t show up again today, Curtis told me to call back. I told him the next time I call back, it’ll be to cancel this horrendous service, the reply was “ok sir”. Save yourself the trouble, look elsewhere for broadband services. This company is a absolute joke.

We’ve been out of wifi for 5 days and we work from home. We called to get a tech out on Monday and they didn’t show up. They then said Tuesday between 8:30am-8pm. My husband and I stayed home losing a day of work to stay on standby for this ridiculously long window and they never came AGAIN. They rescheduled for the following day. Called customer support each day and was told to just wait. It’s Wednesday 5:30pm and they’re still not here. Definitely lost faith they will come. Called support and escalated to a manager and they offered to schedule a specific window for NEXT WEEK and when we mentioned the experience was so bad we are considering switching service providers and the “manager” named Curtis said “okay”. I’ve never had such awful support. Do not sign up for this service, if your network goes down, prepare to be out for 1-2 weeks and to get apathetic responses from customer support.

THE WORST PROVIDER of any service on the planet!!! I have had 2 separate experiences with Wave Broadband. Changing the name to Astound will NOT change anything!!!!! The service (both tv & internet) works less than 50% of the time. All customer service and tech support is essentially non-existent (even to cancel service when you move) since you have to spend 2-3 HOURS (let me say that again... HOURS) on hold just to talk to anyone; and they have no call-back system, so you literally have to wait on hold for HOURS!!! When you finally do get through (if you haven’t died first), the first response is, "you must have done something wrong." If there was any way to give a negative rating, I would give this company a billion negative ratings!!! Absolutely THE worst company I have ever dealt with in ANY industry EVER... I'm 75 years old!!!!!!! If you have a choice, ANY company would be better... even Comcast, and they are not good. If you consider living in a community that requires you to use Astound, go live somewhere else. The aggravation is NOT worth it!!!!!!

Absolute garbage internet. Our service has gone out almost weekly for the last few months for almost a day at a time. This is the worst internet service and the company will not even give an explanation for the drops in service. I can't believe someone beat Xfinity as the worst internet provider but Wave does.