kathy B.
I ordered a black leash and received a…
I ordered a black leash and received a teal one. I ordered a small black collar and received a xs.

waudog.com is listed under Pet Stores in Wilmington, Delaware.
waudog.com (waudog.com) has 140 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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kathy B.
I ordered a black leash and received a teal one. I ordered a small black collar and received a xs.
Brit
Ordered on November 25th and still has not left the original country. I needed this by December 10th and cannot cancel.
theodor A.
I never get the collar
Response from waudog.comAug 2, 2022
Dear Theo, we are extremely sorry for the inconvenience! We are now reaching out to your email to solve the issue as soon as possible. Hope we can resolve it for you! Kind regards, WAUDOG customer support
shelby K.
Iv been eyeing this leash for a while. When I finally went for it was I was so disappointed. It’s very pretty but not functional at all. It doesn’t retract easily and sometimes not at all without help. It’s A great idea but came up short. The customer service from this company is very great tho!!
Response from waudog.comJun 11, 2022
Dear Shelby, thank you for your review! We are sorry that you have faced an issue with our product. We are doing our best to rectify the situation. Please refer to the emails we sent you. Sincerely, WAUDOG customer support
Larry H.
Sent The Wrong Collar
Response from waudog.comMar 15, 2022
Dear Larry, we are sorry for the negative experience! We are trying to reach out to you via email and phone to solve all the issues you've faced. Please be assured we are always ready to help! Kind regards, WAUDOG customer care
Franklin
I oriented the size after the size chart and measured my dog, the coat didn’t fit , when I sent an email to the company about returning the coat … never heard from them…that’s bad customer service. Also in regards to the coat, a zipper in the bottom/dogs belly is not practical at all !!!
Response from waudog.comFeb 3, 2022
Dear Sabine, we are extremely sorry for the lack of response! Your message got lost within our mailing system. We have contacted you via email to solve this issue for you. If you would prefer to speak on the phone, please leave us your number or call us at +18888143144. Kind regards, WAUDOG customer care
Doug
Horrible company to deal with Very unorganized Got the wrong size Request ed a refund Runaround after runaround Customer service keeps calling me by the wrong name Still isn't resolved
Response from waudog.comJan 18, 2022
Dear Doug, we are sincerely apologizing for the inconvenience! Your refund has been processed, we sent you the confirmation. We are also trying to reach you by email. If you would prefer to speak on the phone, please leave us your number or call us at +18888143144.
Sharon T.
I ordered 3 items on Nov 14, 2021. They let me know these would take a little longer to come. They charged my Mastercard. I contacted them on Nov 27 and said just send one of the 3 if they have it. Again I sent a message on Dec 4th asking them to cancel the order or just send the one thing. They have not responded to either message. My Mastercard does not reveal a phone number for them, but my agent did. On my mastercard they come up as Collarglobal and their # is 888-374-9497. The person answering speaks a foreign language and I got nowhere.
Response from waudog.comDec 24, 2021
Dear Sharon, please accept our greatest apologies for the inconvenience with your order! You ordered 3 items from us. As we know, you already received 2 of the 3 items you ordered. Regarding the third item, we notified you that there would be a delay with it. We are apologizing again for the issue with your order. We have contacted you via email, please respond and allow us to fix it for you. Your opinion is very important to us! January 10 update Dear Sharon, the postal service has reported your third item as delivered as well. We are still trying to reach you by email. If you would prefer to speak on the phone, please leave us your number or call us at +18888143144.