Water WatchReviews of waterwatch.co

Well first off, they advertise products they no longer carry. Been out of stock for over a year on many items. If you are out of stock for that long, TAKE IT OFF YOUR WEBSITE!!!! I sent them an email with a simple question and it took them 8 months to respond. Yes, let me say that again…8 MONTHS TO RECEIVE A RESPONSE!!!! When I did actually order an item they did have, the quality was very poor.

Purchased several items prior to my last order placed 11/2/24, a repeat customer. I waited for an estimated 2 months after placing this order, very patient, nothing received which was unusual. I let them know, and they said they had confirmation it shipped and was received. I never received it. They told me, I needed to go to USPS, research it, validate it, provide information back to them for a potential refund/or reshipment. I've never had to do this ever, but I did. I found out from USPS, that Waterwatch, did ship it, but to another person and house/address! I sent the photo and an email from my local USPS location (and that's not easy to do) showing that Waterwatch had a made a mistake, and shipped to a completely different person and address. I was very nice about it, and they said, well that's the address you gave us! I sent them the confirmation order email from my inbox, which clearly shows my address was entered on the order! It would only take 5 min to look at what I provided, to conclude it was their error. They said they will need to talk to a supervisor and get back me, that was more than a month ago, I've sent follows up's, no reply. It's 1/24/25 now. Zero results. It was a $165.49 order, and I never received what I paid for/nor a refund. Really disappointed and shocked. It became clear that when they make an error, they don't care about their clients. When they make a mistake - they wont take care of you. Was it worth ghosting an a repeat customer to put your companies reputation at risk? I see it as theft really, and Ive waisted so much time gathering the information and proving them the proof. Its disturbing. All reputable companies that I have patronized, if any issues come up, work with their customers, never have them drive around to shipping companies, asking for photos and emails, etc. Unfortunately, submitting this review was my last choice, but maybe someone else will read this and find another company. - Beware.

Ordered a bracelet which I received. Bracelet was too large. Returned the next day which they received a few days later. I have yet to receive a refund. Emailed six times to no avail. Buyer beware.

Ordered bracelet 6 weeks ago. Tracking status stays on frozen. Try to reach out to them, respond after a week telling me its been shipped out. Clearly it hasnt Would not recommend

Bought a bracelet, never came, they never refunded. Sentva screenshot that stated they charged back but bank confirmed this to be false. I sent to Better Business Bureau. DONT BUY FROM THEM. They are a total scam, terrible service... only there to take your money!

This company founded by Markeda Shorter continues to scam people. READ ALL THE REVIEWS! There is a special place in hell for people like Markeda and Jamie. They advertise as a company with a purpose but are really scammers. They refuse to refund my order for an order that was cancelled.

Order placed 6/7.

Ordered a 2 pack of bracelets, received one. Reached out to customer service several times, then finally was told the supervisor approved the shipment of the second bracelet & I have never heard back from them. There is no phone number, only emails & those go unanswered. I have accepted I’ve been ripped off & am moving on, but want anyone ordering to beware.