Water brand products— premium watches and fine jewelry, feature some of the world's best materials at fair and honest prices. Every Water Watch sold gives clean water to a person in need for life. Water Watch Co. partners with the most transparent char...
Water Watch (waterwatch.co) has 22 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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yajaira arias T.
There was some confusion over an order I made last year that arrived broken. I sent photos of the item and customer service was slow at first but eventually was able to get a replacement for my nephew. The new bracelet is beautiful and they have supportive customer service.
Julie Ann H.
Water Watch is a fantastic company with a truly inspiring mission. Their commitment to helping others access clean water is both admirable and impactful. It's refreshing to see a business so genuinely dedicated to making a difference. Not only do they stand for a great cause, but their products are top-notch—reliable, effective, and thoughtfully designed. You can tell they care about quality and the customer experience. Communication with Water Watch has been excellent as well. They are responsive, professional, and genuinely want to ensure their customers are informed and satisfied. Highly recommend supporting Water Watch—not just for their great products, but for the meaningful work they do.
Scott B.
Well first off, they advertise products they no longer carry. Been out of stock for over a year on many items. If you are out of stock for that long, TAKE IT OFF YOUR WEBSITE!!!! I sent them an email with a simple question and it took them 8 months to respond. Yes, let me say that again…8 MONTHS TO RECEIVE A RESPONSE!!!! When I did actually order an item they did have, the quality was very poor.
Darius B.
I’ve been really enjoying my Blue Panama bracelet and though I wish they offered more colors I was overall happy with the service. My bracelet is unique and I’ve received many compliments!
Bradley
The company has poor customer support but they do stand behind their products
Shane D.
Purchased several items prior to my last order placed 11/2/24, a repeat customer. I waited for an estimated 2 months after placing this order, very patient, nothing received which was unusual. I let them know, and they said they had confirmation it shipped and was received. I never received it. They told me, I needed to go to USPS, research it, validate it, provide information back to them for a potential refund/or reshipment. I've never had to do this ever, but I did. I found out from USPS, that Waterwatch, did ship it, but to another person and house/address! I sent the photo and an email from my local USPS location (and that's not easy to do) showing that Waterwatch had a made a mistake, and shipped to a completely different person and address. I was very nice about it, and they said, well that's the address you gave us! I sent them the confirmation order email from my inbox, which clearly shows my address was entered on the order! It would only take 5 min to look at what I provided, to conclude it was their error. They said they will need to talk to a supervisor and get back me, that was more than a month ago, I've sent follows up's, no reply. It's 1/24/25 now. Zero results. It was a $165.49 order, and I never received what I paid for/nor a refund. Really disappointed and shocked. It became clear that when they make an error, they don't care about their clients. When they make a mistake - they wont take care of you. Was it worth ghosting an a repeat customer to put your companies reputation at risk? I see it as theft really, and Ive waisted so much time gathering the information and proving them the proof. Its disturbing. All reputable companies that I have patronized, if any issues come up, work with their customers, never have them drive around to shipping companies, asking for photos and emails, etc. Unfortunately, submitting this review was my last choice, but maybe someone else will read this and find another company. - Beware.
Andrew J.
Ordered a bracelet which I received. Bracelet was too large. Returned the next day which they received a few days later. I have yet to receive a refund. Emailed six times to no avail. Buyer beware.
rick E.
Ordered bracelet 6 weeks ago. Tracking status stays on frozen. Try to reach out to them, respond after a week telling me its been shipped out. Clearly it hasnt Would not recommend
