WatchWarehouse.comReviews of watchwarehouse.com

Response from WatchWarehouse.comJan 10, 2025

Hello, so sorry to hear that you had some issues with the pen. We would be glad to overnight a new ink cartridge to you, and if you've already purchased one please email us at [email protected] or give us a call at 213 622 8200 and we'll gladly issue a refund on the order for the cost of the cartridges that you purchased. Generally we check to ensure ballpoint/rollerball pens are functional before shipping in quality assurance, but it looks like we missed the mark with your order. We aren't able to pull the order information straight from the review, so if you could please reach out we'd really like to make this right! Thank you for your business and we look forward to speaking soon

Response from WatchWarehouse.comJan 10, 2025

Hello, sorry to hear that you had a negative experience. Please contact us and we can take care of any issues you might be having with your order.

Response from WatchWarehouse.comDec 26, 2024

Hello, Really sorry to hear you had some trouble with Fedex. They generally do a pretty good job but unfortuantely with all delivery services there are sometimes issues. Happy holidays and thank you for your business.

Response from WatchWarehouse.comJun 17, 2024

HI Curtis. Manufacturers wish for customers to only pay full retail price for their products, and they discourage any business giving discounts. Authorized dealers are under contract to only sell at full retail price, to keep the perceived value of the merchandise as high as possible to the customer. We buy from authorized dealers that need to move inventory under the table, pass the discount on to our customers, and provide you with the same authentic merchandise at a fraction of the cost. This is what is known as the grey market, and is extremely common in the watch industry and in luxury brand merchandise as a whole. Virtually every single company that sells TAG watches online are grey market dealers and follow the exact same business model as us. The watch we sold you was authentic, as are all the watches we sell, but employees at manufacturer boutiques are instructed to refuse to help if they know it was bought from a grey market dealer. They are instructed to do exactly as you say, "Question" the authenticity, but they didn't tell you it was inauthentic because they knew it was real. However, still, they'll definitely try to discourage you from buying from the grey market and instead will want you to buy directly from them at full price. Again, an attempt to discourage businesses from offering discounts on their merchandise. It has absolutely nothing to do with the authenticity, rather a sales tactic of the manufacturer. We've been in business for over 20 years and everything we sell is 100% authentic because we only buy from authorized dealers. If you have any further questions please feel free to reach out to us and we'll be glad to help.