Watch RapportReviews of watchrapport.com

I should have listened to the negative reviews on TrustPilot because they turned out true. I placed an order for one watch on April 7, 2023 and then another watch on June 11, 2023. In both cases, the structure was that I paid in advance for the watch which they would then go source and deliver to me within 6 months. To be fair, there was no promise they could definitively source the watch within 6 months. The 6 months passed on the first order and then also on the second order. In both cases, I did not receive any watch. And in both cases as things stand right now, I have not received a refund despite requesting one many many times. I engaged with customer service many times requesting a refund and either they ignored my outreach or when they did, they told me the refund was on the way and would process in 1-2 weeks. None of that proved to be true. At one point, they said the COO of the company would reach out to me which also never happened. Then I chose to escalate it and file a report with the FBI and state Attorney General's Office. Then their legal counsel reached out to me saying he would facilitate a refund - which also has not happened. The person who represented himself as company counsel is Marc Applbaum with Midway Law Firm. I will continue to pursue every legal alternative as at this point Watch Rapport is just stealing from me. There were many reviews on Trust Pilot prior to my purchase sharing very similar experiences as to what I've experienced. It's ironic that I received an email from Watch Rapport just weeks ago say they are "fighting back" against what they believe are fake negative reviews on Trust Pilot. I'm inclined to believe those negative reviews are very real as I've had exactly the same experience. My advice - do not order on Watch Rapport. At best, this is a company that makes it impossible to get refunds on orders they can't fulfill so they can carry huge float of pre-ordered watches that they have no intentions of delivering on. At worst, they are scamming people by promising watches they can't get and then stealing from these people by not issuing refunds. Stay far away from Watch Rapport!

Great customer service. The WatchRapport.com team was very responsive.

Zero stars !! Company is a complete fraud. They have the nerve to send out a email saying there fighting back from trustpilot reviews . Believe what you read here ,Ordered a Tag Heuer back in the beginning of September . Never shipped , Canceled my order .. no refund , some BS there systems are down and can’t send refunds . Had to go through my CC company with a claim. DO NOT BUY FROM THESE CON ARTISTS !!!

Reproduces images from Chrono24 and other websites (including mine) and claims them as their own. 100% scam. Hey Watch Rapport please send me a cease and desist letter and let's see how it goes

I pre-ordered a Rolex in Aug and canceled within 2 days after seeing the reviews. They acknowledged the cancelation and agreed to a refund as this was within cancelation policy. However, it is Dec 22nd 2023 and I have yet to see any refund - every follow up has gone unsuccessful. I opened a dispute with my credit card company and watch rapport lied and said they already shipped the watch. I'm trying to pursue legal route now to get my $10k back for a watch I never received and I canceled within cancelation policy.

They have an "F" with the Better Business Bureau and the BBB has an alert about this company for deceptive advertising. Horrible Company. Ordered several watches from this site and they kept offering to find the watch and send it as it was not available. Well they just list watches they don't have in stock and claim they have suppliers who don't have them when they don't ship them. I eventually got my refunds when I threatened to file disputes with the credit card companies. They clearly try to avoid the credit disputes since they will lose their merchant processing if they get too many, but they string you on to hold on to the money. I don't know what their goal is? Hold your money and hope you don't ask for a refund when your watch doesn't ship months later? Oh and they threaten you with their legal department if you threaten to leave a bad review. STAY AWAY FROM THIS HORRIBLE COMPANY.

These guys are flat out crooks! I made a sizable purchase on 9/2/23. When the watch didn't arrive six weeks later and the company couldn't tell when it would, I requested a refund on 10/17/23 and filed a dispute with Citi Cards. Citi issued a conditional refund. Ten days later, Watch Rapport informed me that my order had been canceled and that they would refund my credit card. When I did not receive the refund in a couple of weeks, I contacted the company again was was told that they were experiencing a systems failure. A couple of weeks after that, I complained again, and they informed me that the refund had been made, but if I didn't receive it on my Citi Mastercard, I should file a dispute and Watch Rapport would not challenge it Today is 12/20/23. Nearly four months after the initial purchase and more than two months after they promised a refund, I still haven't receive the money. Said to say, Citi Bank has clawed back the funds. Each time I call their dispute team I get a sympathetic response and an assurance that they will send a message on my behalf to the "investigator." Stay away from Watch Rapport. In 25 years of watch collecting, I have not found a more dishonest dealer. Eric Nadelstern NYC Watch Rapport Order # 8733 Citi Cards Dispute # D-497813171023

Watch Rapport was exceptional. The Rolex was as promised and more. Ana provided personalized service. From purchase to delivery was just over 21 days. Would purchase again from them. 5 stars, easy.