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WatchCo.com (watchco.com) has 469 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Website
watchco.com
Category
Jewelry & Watches
Location
Appleton, Wisconsin
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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i am very disappointed with the service you have provided... not only did u charge me $40 more than what you had "quoted" me but after i had committed to the payment, the money didn't even go through (i hadn't noticed until my mum told me that she had spent the money)!
Response from WatchCo.comAug 6, 2015
Hi Tylar,
I am very sorry you never received this! I have contacted USPS to file a claim immediately on where this package is. We actually do not "quote" prices--when you place an order, you are not paying any more than you agreed to. I think what you are seeing is the currency conversion to your country's value, though. We have already shipped another one to you and refunded your order in full for your trouble. I'm not sure what you mean about the "money not going through", though. Feel free to respond to the emails we have sent you but haven't received replies to yet. Thanks again, Tylar!!
LU
Lucy
Wrong watch
Delivered the wrong watch. Not one document eg. Invoice? with delivered watch. Have to pay for returns now. Did receive a polite email advising to return the watch when queried how to return a watch but so far unsure of refund situation as nil paperwork....
Response from WatchCo.comDec 12, 2016
Hi Lucy,
Customs informed us that they removed the invoice from the package when they processed the delivery. We received the watch back thanks to the free return shipping label we sent you, and our emails to you offering a free watch for the difficulty have all gone unanswered. If there is anything more we can do, we are awaiting your word. :)
Thanks, Lucy!!
The Watch Co
AT
ATSUSHI
An order has not ended!!
I'm very angry!
It isn't shipped off and there are also no contacts!
Response from WatchCo.comJun 1, 2015
Hi ATSUSHI,
I am very sorry you have not gotten this yet! It was sent for shipping the same day you placed the order. Would you like another one sent or simply just a refund? Feel free to keep the second one if you get both packages. If there's anything else I can do for you just let me know! :)
Thanks,
The Watch Co
CA
Candice
Terrible
It has now been two months since I placed my order.I have tried calling the shipping company but am unable to get in contact with anyone regarding my order, so I have no idea where it is or how long it will be. I am unable to get a refund of my money and I feel like the watches are never going to arrive and I feel it is unfair that Watchco have the money received straight away and yet have no idea where my order is.
Telling me they will arrive any day now is not good enough. I also do not feel that I should have to wait how ever many months until they arrive to refuse delivery on them before I get my money back.
$300 is a significant amount of money to just not receive an item for.
Further to your response below, I don't understand how you can say it is the first you are hearing off it when we have a trail of at least 15 emails between us.
I still have not received the refund yet, nor the watches either.
Once I have received the refund or the watches I will reconsider my review of your company.
Response from WatchCo.comMay 27, 2015
Hi Candice,
I'm very sorry to hear about this! Since this is the first we are hearing that you never received your order after the 30 business days had passed, we immediately filed a claim with USPS and refunded your order in full. We understand that the $300 AUD is a lot of money, but if the watches ever do arrive, please keep them for free with our compliments. :)
We were aware previously that you had not received the watches. What we wrote above was that this is the first we were hearing that you had not received them after the USPS-mandated 30 business day claim period had elapsed. I'm not sure why you have not received the refund yet, as we submitted it to you a few hours after we were made aware of your situation. You may send us an email to [email protected], and we can provide the transaction numbers there so you can contact your credit card company about it.
Is there anything else we can do for you to help improve your experience with us? Just let us know so we can make it happen for you! :)
Thanks again, Candice!!
SH
Shelley
I havent receiced my product 21 days after payment
I would like my watch quicker considering it was over $500 I spent
Response from WatchCo.comApr 29, 2015
Hi Shelley,
I'm sorry to hear you have not received your product yet! The type of shipping you chose, First Class Mail International, only tracks when we ship it out and when it is received by you. It usually takes seven-to-10 business days, which are 10-to-14 regular days depending on the time it takes to clear customs. Since today is only the sixth business day, I would imagine you'd receive it soon.
I also show that the price of the item was $370--was there another item that you didn't receive making the full price more than $500? I only see one order from you with only one item on it.
Please let me know if there is anything further I can do for you on this, including getting another one shipped out to you immediately. We're here to help! :)
Thanks!
The Watch Co
DO
Doug
Unsuccessful
1. First attempt: Wrong color watch.
2. Second attempt: Wrong color watch. Was told that the incorrect watch was listed online.
3. Third attempt: Couldn't set up watch. Was told another watch would be sent.
4. Fourth attempt: ?
Response from WatchCo.comApr 10, 2015
Hi Doug,
I am very sorry for all the difficulty you have been having! Since we never heard from you on the first order, and you chose to place another order for the same watch instead, we had no idea you ever received the wrong watch the first time. I'm not sure why you weren't able to set the time on the third watch--we have not received it back from you yet to determine the problem. Since you did not receive the fourth watch yet, we will send you a fifth one at no cost to you. We would just ask that you send the other four watches back to us at your convenience. If there is anything further we can do for you, please let us know immediately so we can make it happen. :)
Thanks, Doug!!
The Watch Co
AM
Annette M.
Worst Customer Service
“The worst service I have ever received. Ordered a watch on the 11th of December paid for the expensive express international delivery with the approximate delivery time listed on their site of 4-6 days. It is now 30th December and I have not received the watch.! That is 19 days. I have contacted them via email and received the most unhelpful and rude response regarding the refund of the "express" international post cost. Just kept repeating that 4-6 days is an estimate only. I can see from the tracking that it took 5 days to just to get to the place where it was leaving USA. At one stage I was told I would receive it "any day now"!! They obviously don't care about their customers or any return business. They have said "We will contact USPS about the package. Any and all credit we receive from them will be automatically credited to you." And that is it. No further contact. I imagine they hope I will just go away.
Response from WatchCo.comJan 13, 2015
Hi Annette,
I am incredibly sorry for your entire experience with our company. This is NOT how we like to do business. Here at WatchCo, we want to make sure everyone is 100 percent satisfied with their experience with us.
I sincerely apologize for the long delay in receiving your package. I have no idea why it took that long, and USPS has ignored every one of my daily inquiries to them. We did not have any other packages take longer than seven business days to arrive this holiday season with the same shipping method, so I am very sorry that yours was the order that was ruined.
We have not received your package back yet, but your order has already been refunded in full. Would I be able to send a check for the return shipping charges and your trouble and hassle to the original shipping address? I could also PayPal you as well--just let me know if that is alright with you.
Is there anything else I can do for you to make your interaction with us significantly better? Please let me know at your earliest convenience. Once again, I sincerely regret and profusely apologize for the entire experience that you had with our company, and we really want to make this right, even if you choose never to do business with us again.
Thank you so much,
Eric Balkman
Customer Service
The Watch Company
