WatchCo.comReviews of watchco.com

Response from WatchCo.comJan 27, 2017

Hi Laura, USPS has gotten back to me to let me know that they mis-routed your package and are trying to recover it now. I have already filed a claim with them for the item and I refunded your order in full. We have also shipped out the watch again for free to you. Please enjoy it with our compliments! I am very sorry that this has happened, as this is not the way we operate, nor USPS. If there is anything I can do additionally for you on this, please just let me know. Thanks, Laura! The Watch Company

Response from WatchCo.comJan 27, 2017

Hi James, Here at WatchCo, we want to make sure everyone is 100 percent satisfied with their experience with us. We sent you an email immediately after you placed your order letting you know of the manufacturer's back order release date. I'm sorry you did not receive it, and we do not know why you did not unless it landed in your SPAM folder. I would love to still ship this watch to you free of charge as soon as it arrives back in stock to us if you still want it. Is there anything else I can do for you to make your interaction with us significantly better? Please let me know at your earliest convenience. Thank you so much, James! The Watch Company

Response from WatchCo.comJan 27, 2017

Hello Gail, We have not received a response from our emails and voice mails to you, so I'm hoping you see this! I'm sorry you did not receive the confirmation emails that we sent. I checked, and they were sent four times to the address on this email. To date, we are still researching the situation as to why your email address is not getting them. As soon as we have discovered the answer, we will let you know immediately. Is there anything I can do for you to make your interaction with us significantly better? Just name it! :) Please let me know at your earliest convenience. Thanks, Gail! The Watch Company

Response from WatchCo.comJan 27, 2017

Hi Shiraz, I am very sorry for your confusion on your order. Upon further investigation, I could not find any emails from the email address you listed on your account. What email address were you emailing from, and what email were you sending them to? Can you forward them so we can see? I am sorry for the hassle. We would NEVER disregard emails at all, but we do strive to ship out all orders as fast as we can to get you the items you order. We do not want you to feel disappointed and cheated, so we are happy to let you keep the watch and refund the order in full if you'd like--just let us know. We are actually not a large company. We have three full-time employees and three part-time employees that are responsible for running our web site. We're so glad that you chose to order from a family-run small business that has been plugging along since 1993 and not a large, faceless corporation. Thank you, Mohammed! Is there anything else I can do for you to make your interaction with us significantly better? Please let me know at your earliest convenience. Thanks, Shiraz! The Watch Company

Response from WatchCo.comOct 13, 2015

Hi Mohammed, I'm sorry you're confused with what happened and that you find our service unprofessional and poor! Since it is posted on our site that we are not able to ship MTM Special Ops watches outside of the United States, payment was never taken on your order because it was automatically canceled and you were emailed as such. When you called, we let you know that the pre-authorization can take up to two business days to drop off your account depending upon your credit card company. (There was no deposit being made to your account since funds were never transferred.) Hopefully that clears things up! If we can be of service to you or ship an eligible watch to you on a future order, please let us know! Thanks again, Mohammed!

Response from WatchCo.comSep 28, 2015

I sincerely apologize for all of the hassle and frustration you have had on this order. I am not sure why the confirmation email and the shipping email never made it to you. Since the item you ordered was out of stock at the time of order, we did not contact you a second time to let you know. And the first we heard of you not getting a confirmation email was more than two weeks after we sent it to you. I am also extremely sorry that the fulfillment center sent the wrong band to you! Please keep it without compliments. Again, this review is the first we are hearing that you received the wrong band, otherwise we would have already fixed this for you right away. We will send you the correct one ASAP! Is there anything else I can do for you to make your interaction with us significantly better? Please let me know at your earliest convenience.

Response from WatchCo.comSep 23, 2015

Hi Jeffrey, I am very sorry that you did not get them when you expected, but as the tracking number indicates, both were shipped out by an Amazon fulfillment center hours after we received your order. We also received one email from you to which we replied immediately, so the information you are providing here is definitely catching us off-guard since we never heard from you after our last email to you. Have you still not received them? We'd be happy to ship them again at our expense--just let us know! Thank you!! :)

Response from WatchCo.comSep 15, 2015

I'm sorry for the confusion, Owen! We're still trying to find the link on our site that states that items ship within 3-5 days. We are much quicker than that for in-stock items! Since your item was not listed as in-stock when you clicked-through to place it, we did not notify you of its stock status again. That said, we'd love to ship it to you for free if you are no longer at your original address. To get it free, simply email us at [email protected]. We'll take care of the rest!! :)