WatchCo.comReviews of watchco.com

Response from WatchCo.comJan 5, 2017

Hello Jennifer, I'm not sure why you have not received the emails we have been sending you, but we can communicate via edited reviews and review responses here if that's easier for you. We don't have an answer why your credit card company didn't contact you directly. Obviously, it does not behoove us to turn down money by canceling orders! We never had access to the payment on this order, and your credit card company did not contact us either as to why they voided the transaction. They have further stonewalled our requests for more information because of privacy issues, which we understand (to a point). That said, none of this is your fault at all. Since your credit card company does not appear willing to make it up to you, we are. We have offered a free watch from our collection for the hassle and inconvenience caused. We just would ask that you reply to any of the emails we have been sending you with the model number of the watch you'd like. Thanks, Jennifer, and Happy New Year!!

Response from WatchCo.comDec 22, 2016

Hello Cynthia, This transaction was indeed canceled per your request. No transaction went through. TrustPilot unfortunately has misinformed you that his gone through. For the confusion they caused, I sincerely apologize. We have asked TrustPilot to look at the emails we have exchanged stating that no transaction was processed, and unfortunately they have rudely refused. I could not be more sorry for the way they have treated you. Please let us know if we can make this you to you.

Response from WatchCo.comJan 11, 2017

Hello Bouwe, I am for sorry about the confusion here as we are quite confused by your review ourselves. Upon further investigation, we could not find that the wrong watch was shipped out on this order. Did you receive the correct one? Please let us know what we can do for you on this specific order. Is there anything else I can do for you to make your interaction with us significantly better? Just name it! :) Please let me know at your earliest convenience. All that we would ask is that you respond to any of our emails or voice mails we have left you to improve your experience with us. Thanks, Bouwe!

Response from WatchCo.comDec 30, 2016

I'm very sorry to hear about your confusion on this order. MTM only has one other authorized dealer in the US (besides them), and that's us. However, they don't allow us to stock their products--all of the stock drop ships to the buyers directly from them. As a result, they send you all of the tracking and shipping emails and not our company because we don;t have access to that information. I have been contacting them to find out why their emails never made it to you, but they only could tell me that they were sent out to the email address you provided, and that they had no further information. Similarly, an order confirmation email was sent out to you from us when your order came in as well, but I do not know why you did not get it, unless all of these emails were going into your SPAM folder. Is there anything I can do for you to make your interaction with us significantly better? Just name it! :) Please let me know at your earliest convenience. All that we would ask is that you respond to the emails we've sent you. :) Thanks again, James!

Response from WatchCo.comMar 29, 2016

Hi Mary, I'm not sure I understand your review. Your order number is 100076884. Can you reply to our emails or voice mails we've left as to how we can help you? Thank you!!

Response from WatchCo.comMar 18, 2016

Hi Carlos, I am very sorry that you had this experience! Your order was canceled because it was red-flagged by your credit card company, and the pre-authorization was voided. No funds were ever captured--can you contact your credit card company to find out why they have not released them to you? We wish there was something further could do, but we don't have any funds from you. :( In any event, if you change your mind about ordering with us again, just email us at [email protected] for a deep discount on your next purchase. Thanks so much, Carlos!

Response from WatchCo.comAug 23, 2016

Hi Doug, I am very sorry you did not receive our first email, which was sent to you four hours after you placed your order. We tried calling the phone number you provided to us multiple times and always received a "this number is no longer in service" message. Both billing addresses you have provided for this order do not match the one on your account according to your credit card company as well. We emailed you on this multiple times and never got a response, so we were forced to assume this was a fraudulent order. We have offered a discount for your trouble if you replace the order with PayPal or if you can verify your identity, but we have not received a response to that, either. Please let us know what we can do to improve your experience with us. Thanks!

Response from WatchCo.comAug 23, 2016

Hi Gayatri, I am very sorry the courier was not able to deliver the item to your address! Here at WatchCo, we want to make sure everyone is 100 percent satisfied with their experience with us. Upon further investigation, I noticed that your order has been refunded 100 percent since the watch was not delivered to you by the courier. I sincerely apologize for their inability to do so. Is there anything I can do for you to make your interaction with us significantly better? Please let us know at your earliest convenience! Thank you so much!