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WatchCo.com (watchco.com) has 469 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Website
watchco.com
Category
Jewelry & Watches
Location
Appleton, Wisconsin
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Thanks, jay! Is there anything else we can do for you that would knock your socks off on this order? :) Just let us know!! :)
JE
JESUS
Customer Service was Decent but didnt receive order
The watch I wanted was available for a great price. Several days after the watch was supposed to arrive I still had nothing so I sent an email and was informed that it would be reshipped. Then i was told later that it was out of stock so i asked for a refund which they did immediately so that was good. Im sure the experience would have been great had I selected a different watch. A better job needs to be done in keeping track of inventory.
Response from WatchCo.comJul 20, 2015
Hi JESUS,
I'm sorry that you never received the package we sent you! We filed a claim with USPS as soon as we could, and let you know that the item was out-of-stock after you had got back to us to let you know that you wanted the item reshipped instead of refunded. Is there anything we can do for you that might help you reconsider your review? We'd love to send you a watch even though we refunded your order in full--just let us know!
Thanks, again!
AL
Alan
You Asked For It
I'm sure watchco.com is a fine company, and their little program here of encouraging feedback is designed to help them improve. Great! However, you've got the wrong guy. I was hunting for a watch and had a lot of trouble finding it! But find it on watchco.com I did, yes! So I ordered it. Hurray! The next day, I got an email saying that they did not actually have the watch in stock. And the funds I used to order the thing would be tied up for a couple of days. Not cool in any way! You should disable the pages of out of stock inventory to prevent people who find such pages on Google and hit them directly from ordering. And holding my money for even a minute after no sale was made is lame. Finally, you've sent me an email thanking me for my "recent purchase", reminding me of the whole unfortunate experience, and after I had successfully put it out of my mind, with no intention of writing anything like this here, or anywhere else. WTG. But like I said, I'm sure that, if you buy a watch they actually have and are able to sell it to you, everyone will be happy.
Response from WatchCo.comAug 6, 2015
Hi Alan,
I am sorry about the experience you had with us! The page you saw was indeed disabled, but was an old cached page of our site that search engines tend to keep active. This is especially true when you are looking long and far for a discontinued watch. We never accepted the funds, nor did we tie them up. That would be your credit card company doing that. We never have access to any of your funds until the watch is shipped. I am not sure why TrustPilot sent you the recent purchase email when no purchase has been made, though--they still have not given us a response on that.
If there is anything I can do to make up for this unfortunate occurrence, say the word so we can make it happen for you. :) Thanks, Alan!!
SA
SASCHA
Wrong watch delivered... But sorted out very promptly
DIssapointed...but mistakes do happen havent had the problem sorted yet so too early to give review
Thanks Eric for the speed in which you corrected my order. I would recommend your company to others.
Sascha :)
Response from WatchCo.comMay 23, 2015
Hi SASCHA,
Excellent to hear! Thanks so much for the kind words!
Thanks!!
LE
Leslie
Only in Part Good
Watch arrived and looks good BUT it does not work. Going to take it to a watch specialist today and see if it is something simple otherwise I hope the warranties are good. Disappointing as i ordered this one for a reason IE travel and I now may not have it working on time. BUT otherwise service excellent.
Response from WatchCo.comMar 30, 2015
Hi Leslie,
I sincerely apologize for that! It may just be a bad battery, so you can take it to any jeweler or watchmaker, and they will be able to replace it for you. Let us know the cost, and we will obviously reimburse you for it. You can also send the watch to us, and we can replace the battery or watch for you as well. Is here anything else we can do for you? Please let us know! :)
EP
Erin P.
Watchco Review
I ordered a watch as a gift for Christmas. It came in a day before Christmas, just as it was promised. However, they sent the wrong watch. I had to call almost 10 times before I was able to talk to anyone. I have sent it back. We will see how long it takes to get this worked out.
Response from WatchCo.comJan 13, 2015
Hi Erin,
Here at WatchCo, we want to make sure everyone is 100 percent satisfied with their experience with us.
Upon further investigation, I noticed that your order was fulfilled, packaged and shipped by a separate Amazon fulfillment center, and not our company as your review indicates. Had we been the ones who would have handled your order, I can guarantee you that we would have never shipped you the incorrect product as Amazon.com did. For their shortcomings, I do sincerely apologize.
To date, we have not received the incorrect watch back? Do you remember when you sent it back to us? We want to make sure that we get you the correct watch ASAP.
Is there anything I can do for you to make your interaction with us significantly better? Please let me know at your earliest convenience.
Thank you so much,
Eric Balkman
Customer Service
The Watch Company
SW
S W.
Could have been easier
I really dislike the smart post shipping used. My order didn't arrive in a timely (dismal pun) manner. When opened on Christmas Day, it did not work. Silly me...expecting someone would check operability before packing the order. When I called customer service there was no apology for the device not working and I had to call twice to get return instructions from a curt and detatchex person I talked with. (Instead of giving me details on returns he referred me to the website where "you will see what you need to do." However the packing slip said I had to call to acquire a return authorization number. So, hung up and read web, and had to call again to find out how to get a return ship credit since I didn't want to pay shipping on a broken watch...
It's been ten days since the watch was returned and I still don't have the replacement as it too was sent Smart (AKA Dumb slow) Post and spent five days just waiting to leave origin site. I think when item needs to be replaced shipping a replacement in less than two weeks isn't an unreasonable expectation. All in all, not my best Christmas customer service experience.
Response from WatchCo.comJan 13, 2015
Hi Shirley,
Here at WatchCo, we want to make sure everyone is 100 percent satisfied with their experience with us.
Upon further investigation, I noticed that your order was fulfilled, packaged and shipped by an Amazon fulfillment center, and not our company as your review indicates. Had we been the ones who would have handled your order, I can guarantee you that we would have never shipped you a non-working product as Amazon did. For their shortcomings, I do sincerely apologize.
I also apologize that you had to call us twice for an RMA number and that the representative you spoke with was so rude and unapologetic to you. That is NOT the way we do business, and I am very sorry that you were treated in such a poor manner.
According to the tracking on the replacement watch, it is out for delivery today. After Jason received it, please let me know if there is anything I can do for him regarding his new watch.
Also, is there anything I can do for you to make your interaction with us significantly better? Please let me know at your earliest convenience.
Thank you so much,
Eric Balkman
Customer Service
The Watch Company
SM
su M.
nice watch but where is my gift?
dear service,
The watch we got is very nice, but when I have an order there is pen as a gift would delivery with my item, but I have not received the pen
Response from WatchCo.comJan 13, 2015
Hi su,
I see that you left a neutral review on your last order with us. Here at WatchCo, we want to make sure everyone is 100 percent satisfied with their experience with us.
Upon further investigation, I noticed that a pen was already sent out to you separately on December 9th. I'm assuming you didn't receive it, so I sent another one out to you today.
Is there anything else I can do for you to make your interaction with us significantly better? Please let me know at your earliest convenience.
Thank you so much,
Eric Balkman
Customer Service
The Watch Company
