Mattie
Inefficient service
I had my product delivered to Australia. I emailed my enquiry and took them three days to reply. Serive was quite inefficient and lack of quality. Email confirmation regarding to shipment and invoice was rather unclear without valid information to track the package. Product did not arrive at the timeframe as promised.
Response from WatchCo.comNov 24, 2016
I'm very sorry about the frustration you've experienced on this order! I only saw one email from you that you sent to us Saturday morning. Customer service replied to it on Monday as soon as they reopened. Also, the type of shipping you chose, First Class Mail International, only tracks when we ship it out and when it is received by you. It usually takes seven-to-10 business days, which are 10-to-14 regular days depending on the time it takes to clear customs. According to the tracking, USPS tried to deliver your package twice on July 13th, but no one was there to accept it. That was nine business days after you placed the order which actually was in the quoted time frame as well. That said, we'd love to make it up to you so your experience was a pleasant one. Can I refund your order completely and you keep the watch with our compliments? Just let us know. All we ask is that you reconsider your review. :) Thanks for choosing us, Mattie!