WasteconnectionsReviews of wasteconnections.com

Harold and Hector, amazing team and truly a great team to work with. Thank you

Kept their brights on and didn't move over enough for me to not hit trash cans on my side of the road. The driver deserves a life sentence in prison

Waste management of Alexandria&Kinder louisiana by far the worst trash company,trash gets missed all the time,I call them& they lie saying mY trash will be picked up

Iwant to say the exceptional service do to my building and special attention to dagnel and jose amaizing workers!!!!

There is no follow through. You can call over and over again to get your container picked up. Empty promises, multiple excuses, why? Perhaps get it together and tell the truth and have some integrity. This Company has the worst customer service.

My Experience with Waste Connections – A Cautionary Tale for Small Business Owners I’m sharing my recent experience with Waste Connections in the hope that it helps other small business owners make informed decisions. Earlier this year, I was surprised to see my monthly trash service rate increase by over 200% without prior notice. When I inquired about the reason, I received a written response stating that pricing wasn’t based on a specific formula, but rather on internal decisions. I was told that annual increases typically range from 18–28%, which made the significant jump in my case even more confusing. As a small business, I couldn’t justify continuing under those terms, so I made the difficult decision to cancel my service. Unfortunately, that decision came with a cost—over $600 in fees for services I didn’t receive, just to terminate the agreement. Believing I had found a better option, I signed up with Air Capital Trash, which presented itself as a local, community-focused company. However, shortly after, I learned that Waste Connections had acquired them. My first invoice post-acquisition was nearly double what I had previously paid, prompting me to cancel again—twice in one year. To add to the frustration, I was later informed of an additional $45 fee to remove a trash container I had already paid to have picked up during my initial cancellation. I was initially told this fee would be waived, only to be informed later that the waiver had been rescinded. This back-and-forth has been confusing and disappointing. To clarify: I did not sign a new contract with Waste Connections after the acquisition. I paid all requested fees to end my service the first time. I paid for six months of service I didn’t use, and then paid again for service through a company that was later acquired by the same provider. I’ve tried to resolve these issues directly and respectfully, but the experience has left me feeling frustrated and unheard. I’m sharing this not out of malice, but to raise awareness for other small business owners who may be considering their options. Please do your due diligence when selecting a waste management provider. In my experience, transparency and consistency are key—and unfortunately, I didn’t feel I received either. Let’s support companies that value fairness, communication, and customer service. In Case you need proof of what to expect----true baid an switch.... 1.    The email I got when I asked for the formula as to why my bill was increased 217 percent? On Tue, Feb 4, 2025 at 5:43 PM Mark Armstrong wrote: Not sure of a formula? Every January  Corporate tells us we need anywhere from 18% to 28% increase to cover costs. I have been here 25 years and every Jan we have a price increase. Everything should be spelled out in the agreement on file. Thank you!   MARK ARMSTRONG Sales Representative Waste Connections Of Kansas | NYSE/TSX: WCN 2745 N. Ohio St Wichita, Ks. 67219 OFFICE:  (316) 838-5885 Cell:    (316) 253-8025 2.   The email where Mark Armstrong agrees to wave the 45 dollar fee for the dumpster the 2 nd time this year…but then later changes his mind??     Mark Armstrong Fri, Oct 3, 10:49 AM to me Good Morning Heidi,   Thank you for your feedback. Im sorry to hear that you’re dissatisfied.   Please know that we take great pride in being the top hauler in the Metro area. We are proud to serve USD 259 Wichita, Maize, Goddard, Andover, and Haysville school districts just to name a few, as well as all major hospitals across the city.   Safety is our top priority, and fairness is a core value of our company. Ive had the privilege of working here for 25 years, and I can confidently say that we are committed to treating every customer with respect and care.   While I regret that we weren’t able to meet your expectations, I have gone ahead and waived the $45 removal fee as a courtesy.   Wishing you all the best in the future, and good luck with Allen and Son.   Warm regards,   MARK ARMSTRONG Sales Representative Waste Connections Of Kansas 2745 N. Ohio St Wichita, Ks. 67219 OFFICE:  (316) 838-5885 Cell:    (316) 253-8025

I own a small business and we use a 32-gallon container. 3 times in the last 11 months, I have been overcharged for my service. Each time is more than my actual monthly payment. I call and I am then credited the next month. It's frustrating but it sounds like an issue with their cameras (third eye) on the truck seeing trash from other businesses. Each time I am charged for an additional yard of garbage, even though that is not possible with my container. I called today, on the 3rd time of this happening. I was asked if I could move my container. Sadly, I can't. It's where Waste Connections put it and the only area for trash cans. I asked if they were able to turn off the camera when they have businesses with trash close together and I was told no. I asked if they could check billing and not have this charge on accounts where this is not possible. I was again told no. I was told it's my responsibility to follow up and check my invoice. I asked where their accountability in not overcharging customers lands and was told "our tech team says that there are bugs, it happens". Completely unprofessional and dishonest. No recourse but to not have trash service. They have the monopoly with the City of Vancouver.

I had their recycling service and was paying for twice a week pickup. I called to save money to have only once a week pickup. They told me to sign a DocuSign for the new rate without mentioning a three year contract. I signed it quickly then they raised the rate to be HIGHER than the 2x weekly pickup. Something in the contract said they can raise rate for basically any reason. Now they have me locked in for three years for MORE than the ORIGINAL rate I was originally paying for the 2x pickup and now I only have a 1x weekly pickup. THIS IS UNETHICAL BUSINESS PRACTICE! STAY AWAY - STAY AWAY - STAY AWAY FROM THIS TYPE OF COMPANY. HOPEFULLY THEY CANNOT CONTINUE TO play these games with consumers and these types of reviews prevent them from taking advantage of people like myself and others!