WasteconnectionsReviews of wasteconnections.com

I had numerous missed pickups this past year. Their price increased while providing less service. They will no longer pick up a bag outside the can, wanting you to rent another can instead. They make it almost impossible to cancel service at end of term and keep charging after you try to cancel.

I own a small business and we use a 32-gallon container. 3 times in the last 11 months, I have been overcharged for my service. Each time is more than my actual monthly payment. I call and I am then credited the next month. It's frustrating but it sounds like an issue with their cameras (third eye) on the truck seeing trash from other businesses. Each time I am charged for an additional yard of garbage, even though that is not possible with my container. I called today, on the 3rd time of this happening. I was asked if I could move my container. Sadly, I can't. It's where Waste Connections put it and the only area for trash cans. I asked if they were able to turn off the camera when they have businesses with trash close together and I was told no. I asked if they could check billing and not have this charge on accounts where this is not possible. I was again told no. I was told it's my responsibility to follow up and check my invoice. I asked where their accountability in not overcharging customers lands and was told "our tech team says that there are bugs, it happens". Completely unprofessional and dishonest. No recourse but to not have trash service. They have the monopoly with the City of Vancouver.

I’ve had experience with them personally and professionally. They got a foothold in this market by buying a great local company, Best Waste. Good for them, they’re good folks and worked hard to build a great brand. Then it was taken over by the 3rd largest in the nation. Not having to work to earn something means it isn’t appreciated. That was reflected from day 1. The roll offs went from next day and personal texts asking about service for the week to me having to email and then follow up with a phone call. I was given the number for the sales rep and when I told him just to pick up and final the account he told me I had to call the office for that. No sense of urgency or desire to please customers at all. This may be due to employees taking over and learning the new system but that’s not my problem. They also didn’t notify anyone of the change over. So I’ll never use them for construction again. On to my new house in Guadalupe County, Texas. I fired them today and switched to a local company. WC wants $25 to pick up the container. I had to go get the damn thing to begin with! I set up the account the last week of October and they weren’t bringing it until like November 10th. The rep said “but sir, we don’t bill you until the unit is in place.” Yeah, but I live here NOW and am generating trash NOW. It just happened to be the day I picked up my trailer in Houston and the supervisor said I could stop by their yard in Seguin and get my own. It was on the way so it worked out. But for the rep to lack commons sense and not put this together just boggled my mind. The lack of continues with communication. We weren’t told that pick up would move to Friday during the holiday weeks. They have all our info, it wouldn’t be difficult to send an email blast or text message. Nothing. And today I got home and while checking the mail noticed my container was full. Upon calling the 800 number the message said they were running behind due to the inclement weather on Tuesday. Again, fine. Life happens. Just communicate with your customers.