Warmies USAReviews of warmies.com

They make a lovely product! I am very impressed with their quality, but even more so with their customer service. They took care of my problem and went above and beyond my expectations. Great job guys!

3 days old and sewn back came open! Bad craftsmanship! China CRAP! Lies! Tag states "Assembled in USA" NOT! Illegal to state that! Crap! Do t buy!

Bought a couple of XL jackets they arrived yesterday. I immediately tried on XL jacket which was tiny and did not fit. I wrote to company who basically told me it was my fault. I asked several times for return label. I believe the owner replied they would check there return policy and let me know. This was completely un acceptable, I wrote back that I would be dispute charges with my bank who hopefully can get me a refund. Company owner replied they will wait to hear from my bank. Very disappointed with the owner Amanda Lawi who in my opinion has terrible customer service skills. Even though from what u found out she is an attorney. Shame on your company and you please treat your customers better

Terrible customer service. My order was made 8 days ago and it has still not shipped, but they refuse to cancel the order. They also do not issue full refunds for returns. I had to buy another gift since this will not arrive in time, so I guess I will have to donate it. Impossible to talk to a human, all AI bots.

I ordered a weighted plush and it never came. Also, the company keeps sending me promotional texts from different numbers, even though every time they text me I block the number and report it as junk.

I've purchased three Warmies from this company, and I have to say these toys are well made, tough enough for a child to sleep with at night and they still look good two years later. Body heat alone makes them warm enough and comforting. Just bought another one for a new little family member.

The Warmie had a burned smell after 60 seconds. I contacted customer and at first, the couldn’t help me. The representative said she could offer a 25% discount, but she ended up not being able to offer it on a new order that had just been made. She said she could cancel the new order, but couldn’t. Warmies reached out further and did help correct the problem. I do appreciate Warmies making it right.

Really cute stuffed animals that come in many varieties and responsive customer service.