Warmies USAReviews of warmies.com

Warmies does not disclose, nor do you get an error, that ( in the United States), they ship with FedEx and UPS - both of these carriers DO NOT DELIVER to PO Boxes. So, you place and order, pay, the funds are immediately deducted from your bank/CC. Unless you checked your tracking number, when you get the shipped email, you have zero idea that the order you planned to have arrive as a surprise will, in fact, NOT arrive, because you shipped to a PO Box that they do NOT deliver to. Warmies can’t help you once it’s shipped and will only “escalate” your complaint - to where that goes is anyone’s guess. They have the audacity to suggest waiting for the non-delivery and the return of the package to Warmies, for them to “see what they can do about recording”. Um, WHAT? My option is to wait until the birthday surprise DOESN’T get there. UPS has a redirect for almost $30… that may or may not work. Warmies, YOU SUCK.

I bought three different Warmies for my kids for Christmas. They were happy and thrilled. But after just a few weeks, one of the Warmies started to smell unpleasant after being heated. We always heated them according to the manufacturer’s instructions, and the other two don’t have this problem. One of the Warmies can no longer be heated, and it still smells unusual. I contacted customer service via email and received no response. After a long time, I wrote to customer service again and have still not received any feedback or reply. My children and I are truly very disappointed with the quality and the lack of customer service.

My order was delivered to the wrong house by Fed Ex. Warmies had the correct address on the package so this wasn't their fault. I reached out to Warmies to report the issue and was told to wait 2-3 days before contacting them again because their record showed that it was delivered. I reiterated that the delivery was made to the wrong house (I had a pic from Fed Ex of the front door where they delivered it). The response again from Warmies was "I understand that, again as mentioned there time that the courier is tagged as delivered but not actually delivered. We really apologize for the inconvenience and we are asking to wait for 2-3 business days. If still didn't received please get back to us so we can provide the best possible solution." I felt like they were blowing me off. The following morning, I went from neighbor to neighbor hoping to find my package. I finally found it. When I opened the package, both of the warmies had simply been placed in the cardboard box. No plastic or protection of any kind on the warmies. It had snowed heavily the night before and the box was wet. The warmies were wet but salvageable. I won't do business with Warmies again due to this poor experience.

3 days old and sewn back came open! Bad craftsmanship! China CRAP! Lies! Tag states "Assembled in USA" NOT! Illegal to state that! Crap! Do t buy!

Bought a couple of XL jackets they arrived yesterday. I immediately tried on XL jacket which was tiny and did not fit. I wrote to company who basically told me it was my fault. I asked several times for return label. I believe the owner replied they would check there return policy and let me know. This was completely un acceptable, I wrote back that I would be dispute charges with my bank who hopefully can get me a refund. Company owner replied they will wait to hear from my bank. Very disappointed with the owner Amanda Lawi who in my opinion has terrible customer service skills. Even though from what u found out she is an attorney. Shame on your company and you please treat your customers better

Terrible customer service. My order was made 8 days ago and it has still not shipped, but they refuse to cancel the order. They also do not issue full refunds for returns. I had to buy another gift since this will not arrive in time, so I guess I will have to donate it. Impossible to talk to a human, all AI bots.

I ordered a weighted plush and it never came. Also, the company keeps sending me promotional texts from different numbers, even though every time they text me I block the number and report it as junk.

The warmies only smelled good for one warm up in the microwave. Then it started to smell bad.