Montgomery WardReviews of wards.com

I will not order from this company EVER again. I placed a order & they never shipped my order. The tracking still shows Label Created, but no movement. Everytime I call Customer service, the rep keeps telling me my order has shipped.

I had a bad experience with this company. The credit department personnel is very arrogant. I contacted the company on or around November 17,2022. I made a new order and asked why they needed another credit check when I already had a credit account. They told me it didn't matter; this was their policy. The customer service in the credit department is not good. I do not recommend them to anybody. They're not a consumer friendly

I could not hardly understand agent. Did not understand other deals that where on sale. So I could not even buy anything else. Did not know what they were.

Yeah I agree with every review that's here the blanket that I ordered from Montgomery Awards had bed bugs and had to throw it away my mattress away box springs headboard plus having to pay the bug man to get rid of them you think I'm paying this damn company no I will not pay them for this for it not when I am out all this damn money no they send you products with bed bugs and expect you to pay for them planet plus I still have bed bugs from their products plus I'm out over $2,000 from all this no I'm done with this company they can just go Bill somebody else

/I placed an order with Montgomery wards a few weeks ago under my account that I have had for several years already.The r gift was supposed to go to my daughters,she was the recipient./l 1I ordered through the website somehow Montgomery Ward opened up an account under her name without authorization they said the computer or the credit bureau across references addresses phone numbers etc. I noticed on my email that the billing was under her name like I said I do not understand how the account could have been transferred to her name anyway it's been two weeks I've been trying to dispute this each time each customer service agent including supervisors in the credit department gives me about 20 different stories on how to close the account and how to send the items back. Their employees do not communicate with each other you're transferred all over the place from one department to the next. Very frustrating two weeks. My daughter is now trying to close the account that somehow opened up the website I explained to them I did not open it because I have my own account how did it open when she was supposed to be the recipient? I will be paying my balance off and I am closing my account with Montgomery Ward basically anybody could just get known address and name go on to their website and create an account whether it be by accident or what have you luckily and my daughter's case I was the one sending her a gift. Their website is not secure or safe. Most of the customer representatives are rating of a card so they really don't know how to handle the situation most of the supervisors have been rude. Each time I'm transferred to a different person I have to explain the situation all over again because they're not understanding what I'm trying to say they're not reading the notes. This has been a very frustrating experience. Their customer service there were a few that were nice the rest were very rude and cannot comprehend the situation that I was explaining to them. I've called back numerous times and the last few weeks and spoke each time I called for over an hour and spoke to many representatives.

I opened my account in January and ordered and I would pay it off so I could start to build my credit. Everything was going good and I did more than doubled my initial credit line. Now in October I placed an order and I noticed there was a fraudulent order on my account I cancel it and call the loss prevention to report it. Their response was to cancel my account and I need to reapply and start all over again. Oh but they said I still need to pay what I owe on a canceled account. I feel like I am being punished for something I didn’t do. This company is a joke. I wish I would have read the reviews first because majority of the people have had problems with their accounts too, they don’t care about their customers.

i order from montgomery ward almost 4 years ago i order a tablet that was not worth the money i was making monthly payment and made a 1 time late payment they placed it on my credit report so thinking i'll pay it off never order from them again so i called to ask if they take it off and they just told me no 3 more years it come off anyway and i have good credit now and 98 percent on time payment but i'll never order from them again

This company has been a disappointment to me, I have made every payment on time, and they keep asking for a down payment on credit that they already giving me. I will not use this company again.