Montgomery WardReviews of wards.com

PSA: I received the late summer Montgomery Ward catalog yesterday. I usually give catalogs to my grandchildren to look through, it is fun to see them go through a “wish book”. I hadn’t received a catalog in a very long time so I looked through it before giving it to the kids, thank goodness! I was surprised to find in the middle of the catalog two pages of sex toys. I am glad that I didn’t give the catalog to the kids! It saved me from the awkward questions about such products as “ThrustMe Massager”, “Horny Goat Weed Extract” and “Gyrating Mister”, to name a few. Do better, Montgomery Ward! Market whatever products in your inventory but be mindful of photos and descriptions sent directly to families in the mail.

I opened an account based off of a catalog I received in the mail. It offered but now pay later. I placed an order and was approved. I have one payment left of $16.71 to complete that order. They do not disclose what your credit is however and I found that odd as an offer for buy now pay later you mean to tell me I was only approved for $30.00? ( I say $30.00 because that’s the price of the order I placed) I tried to place an order for $35.99 yesterday and it was declined as they said I needed to build credit with the company first. Didn’t I already build credit with my first order? They wanted a down payment. I called customer service because emailing was not working out. Terrible response to my emails. Anyway I was told that a down payment was required not because I needed to establish credit but because I had a fraud alert on my credit. This is not true. I am working on building my credit and I check it daily and do not have a fraud alert on any credit. I told the rep this and he advised I call Experian to see what happened. He then processed my new order. I called Experian and was told I did NOT have any type of fraud alert and was unsure as to why the Montgomery Wards rep in the credit department told me this. I am so confuse. As someone who’s on top of their credit, this worries me. I then got an email from Montgomery Ward with the status of my recent order. It was asking for a down payment again! lol I’m so finished with this company. I will pay off my $16.71 but after that I refuse to do business with them. The products are over priced, the shipping is even more over priced and it takes forever to arrive. I opened this account to better my credit score but I’ve gotten more of a headache instead. The credit rep asked me very sensitive information about my credit to confirm it was me but then said it wasnt a fraud alert?! Sounds like a scam to me. Do not do business with this company.

I purchased an expensive item in November 2022 and didn't need to use it until a couple of weeks ago. After trying to use it the first time, the pull cord broke on it. I contacted the return dept and they said since it had been over 60 days since purchase that they couldn't replace it!!! I just attempted to use it !!!

I haven't even gotten a chance to do actual business with this company and already noticed a few red flags. I received a catalog in the mail a few weeks ago. Went on their website and when I provided the EZ number from my catalog, it couldn't locate my account. I ended up registering and somehow received an entirely different account number. I placed an order for a mini fridge and received a confirmation that my order would ship. I logged in a few days later and now there's a message saying it won't ship because I have to make a down payment first and need to call in, which makes it seem like I was never actually "preapproved" at all, despite what the catalog says.

wards.com rep told me this morning, because I was denied access to my online account, that the recent security update done company wide (so all its subsidiaries) and "we no longer allow customers to use duckduckgo.com to access their accounts." A light bulb went on immediately. "Because duckduckgo doesn't allow tracking your company can't track purchases and searches for marketing purposes." "That is correct. We no longer allow customers to use duckduckgo with our company." As politely as I could muster I told her I don't play that game. You don't determine what I use. You don't allow or forbid my free choice. That's gestapo stuff. Close all of my accounts. I will pay off my debt but I don't want anything to do with a company that plays games like that. IF you decide to get credit with them know you will be tracked which also means you can't use vpns or ad blockers with them. BE CAUTIOUS.

I have had 3 different address Disputes Opened since Aug 12, 2020 to have removed. Where credit from bank cards to loans inquries. NO WHERE CLOSE TO WHERE I LIVE OR EVER LIVED addresses given. Below is the STATEMENT ON FILE NOW WITH MY CREDIT REPORT ALONG WITH A FREEZE ON MY FILE!! ID SECURITY ALERT: FRAUDULENT APPLICATIONS MAY BE SUBMITTED IN MY NAME OR MY IDENTITY MAY HAVE BEEN USED WITHOUT MY CONSENT TO FRAUDULENTLY OBTAIN GOODS OR SERVICES. DO NOT EXTEND CREDIT WITHOUT FIRST VERIFYING THE IDENTITY OF THE APPLICANT. I CAN BE REACHED AT 662-xxx-xxxx. THIS SECURITY ALERT WILL BE MAINTAINED FOR 1 YEAR BEGINNING 06-30-22. HERE I GO AGAIN WITH THIS ADDRESS IN GREENSBORO, NC 27455. NEVER HAVE I LIVED ARE BEEN TO NC. A MONTGOMERY WARD ACCOUNT WAS OPENED WITH THIS ADDRESS & ALINE OF CREDIT GIVEN WITH MERCHANDISE OREDED. NEEDLESS TO SAY NOT MINE!!! FOUND OUT IT WAS OPENED SOMEHOW ONLINE NO ONE FROM MONTGOMERY WARD BOTHERED TO VERIFY. EXPERIAN TEAM MEMEBERS ARE AWFUL NO RESOLUTION. CONTINUE TO HAVE MORE ISSUES SINCE I HAVE SINGNED UP FOR SERVICE THEN I HAD BEFORE DOING SO. Someone stole my identity and they have added the thief's info to my credit report knowing that the info is fraudulent. This happened AFTER they "closed/resolved" my case. Date of experience: February 24, 2023 How can someone other than me open an account with you in my name? The person on the phone was not helpful and unclear from both MONTGOMERY WARD & EXPERIAN . THEY seemed confused and I had to repeat myself several times before THEY finally got it’ BUT NOT BEFORE GETTING HUNG UP ON BETWEEN BOTH OF THEM! Now I’m the one having to fix this my time to file police reports along with contacts.

I have been a customer for about 2 years and I purchased a product and returned it a week later with their return label. They claim they never received it and now I am paying for a product I returned! If you make a purchase with them, do not return it. If they lose it, you still have to pay for it. Also, they have the WORST customer service.

A few years ago, I bought a watch from Montgomery Ward online using their credit. I paid it off with monthly payments. Last year I bought a Bissell carpet cleaner from them for $130+tax and shipping-it came close to $300. I just made my final payment. I now decided to by a pair of $59 slippers-and they refused my credit. What? I told them to stop sending catalogs as I'm not interested in doing business with them anymore.