Walther Arms, Inc.Reviews of waltherarms.com

2nd review!!! Since my first review I have not received any response from Walther...Their products, while wildly expensive, are good...Their customer service is nonexistent!!!! This will be my LAST Walther....

Ok when I first purchased my pdp it was very hard to break down after 300 rounds I went to clean it and I can not break the gun down at all I called the service department and told the guy what was going on and he basically told me I was full of crap very condescending and also feeling like I was bothering him he then proceeded to ask me what I wanted to do I laughed and said I wanted if fixed he then tells if they deem it my fault I will be charged $35 shipping each way plus a $35 setvice fee or something I love walther guns butt their customer service sucks so bad i felt completely belittled by them more to comes when i get my firearm back from them hipoint has 10 times better service not even kidding

Ordered 2 mag for a pdp and a spring for ppq on Nov 10th. Item did not ship until Dec 6 and then the mags were not there when they did arrive. Called again and was told they would re ship them . Dec 20th they should have arrived. They did not. Basically they told me they were shipped and told me I never contacted them. Now working with the credit card company to get my money back. I know its Arkansas but even they should be able to put them in a bag and send them out. Buy from someplace else because they are either inept or incompetent.

Complete S--- Show. I ordered items nearly 8 months ago, and the store suddenly canceled the order, no notification given. No refund announced. I called customer service, who informed me of the sudden decision and that my items will still arrive on time. Shortly thereafter, I receive an automated email that I can reorder my items on the new website, since the previous store was now closed. I then visit the new online store, and the items I needed to reorder were not in stock, and I couldn't preorder them. I then call back, and they assure me that I will receive my refund. I am a longtime Walter firearms owner, but after this incident, I will no longer support them if this is how they treat their customers. Doesn't matter anyway, I can't use their weapons if I can't order the necessary parts to safely use them. My first weapons were Walther, now I'm moving on.