Walther Arms, Inc.Reviews of waltherarms.com

The best in the business! Craftsmanship, Quality, Ergonomics, Price, a SUPERIOR Brand! The customer service in Arkansas is top notch!

Recently learned of a recall concerning the Walther PPS M2. After filling out a quick form on Walther's website, I received via email a FedEx shipping label. I shipped the firearm to Walther's facility in Arkansas on 28 September. It arrived back in my hands on 7 October. A nine-day turn, and that includes four weekend days. To my mind, that's pretty quick. An excellent customer service experience.

I ordered a Walther IWB/OWB Combo DCH PDP 4in Kydex Warrior Holster in May 2024 for my PDP Compact 4in pistol. The Holster was shipped several days after ordering but did not arrive. Tracking the USPS shipment, it came up lost. After notifying Walther Customer Service they immediately notified me that they would send a replacement to me. After several weeks, I did not see a shipping confirmation, so I again notified customer service of the situation. I received an explanation that the holster had been out of stock, and they had just received the new shipment, now it's end of August 2024. Customer Service immediately shipped the replacement holster to me with some very nice apology gifts for all the delay. It was well worth the wait; this Walther holster presents quality and fits like a glove on the PDP.

Dan in Parts/Service has the secret sauce. He understands that customer service is KING! Aside from being cordial, polite, articulate and professional, he went above and beyond to help me - and did just that. As an executive with 42 years of business experience, (37 years Fortune 50 and 5 years with a professional firm), as well as being a university professor, CPA and MBA, I know what I am talking about. His attitude, work ethic, resourcefulness, knowledge and efficiency should be recognized and rewarded. He should be looked after and developed. HE's A KEEPER.

I wanted to take this opportunity to express how much of a JOY it's been speaking with a gentleman by the name of Joy ( NO Gun, I mean Pun Intended! ) I really and truly appreciate the support I have been given through the answers to the many questions I had been asking about my first, recent handgun purchase. It has been rather refreshing to be able to have all my concerns be met with the insightful, precise, and courteous manner in which Joy displayed during our telephone conversation. He is a genuine asset to the company, and I feel that he should be cited for it. Keep up the GREAT work Joy!!! Thanks for the wonderful experience. SKD

I am so very happy with the service and my pdp i love my gun i go sleep with my gun lol

Outstanding service by the team! I trust this group to make a quality product, and stand behind it. the customer service group is AMAZING!

Joy your representative is extremely polite and very professional. He is helpful and knowledgeable. Glad he was helping me.