WalgreensReviews of walgreens.com

The photo department was rude, refused to help, sat w girlfriend staring at me.

The app is clunky and won't let you remove insurance from an order. Chat with an expert can't edit orders. I call the local pharmacy like they tell me to, but I'm on hold for over an hour. The only option I have is to drive there, wait in line, and tell them I don't want insurance to cover it because they won't. Have them tell me to come back in 2 hours when it's ready, then do that. WHY CAN'T THE APP OR WEBSITE DO THIS??!?!?! WHAT?!?!?! JUST LET ME EDIT IT ONLINE! EVERY TIME I FILL AN ORDER ITS LIKE IM SPEAKING A DIFFERENT LANGUAGE!

Worst Possible Customer Service … happy to rip off customers! Visited Wallgreens at Henderson (Boulder Highway at Lake Mead Parkway). As an International visitor to USA my cellphone has a UK number. At check-out I was asked for my cell number (didn’t realise why) but was told they couldn’t accept my cell number and despite my basket being obviously full of offers the consequences were not explained and consequently I was charged full price on every single item. My bill was a full $40 more than if I had benefitted from the offers! Will be returning the items to try for a refund but not holding out much hope.

I understood the terrible service at Walgreens during the pandemic. However, it is now essentially July 2023 so the pandemic excuse doesn’t fly anymore. The last few times my doctor has sent in a script, it has taken 4-5 days to fill it - for common medication. Dropping off or picking up a script requires approximately an hour wait in line. The drive thru now only has one window open although I was the 9th car! The line in the store was equally as bad. This wasn’t at a peak hour but at 1:30-2:00 in the afternoon. Walgreens has switched to robotic distributors centers but has forgotten that people need their meds in a timely manner & expect customer service. Totally unacceptable! Store at Indian School & Litchfield in Goodyear, AZ

Walgreens has in the past not filled my prescriptions. I was so happy when my insurance at work had a contract with CVS and I changed. Well, then I left my place of employment and went back to my previous employer, which had a contract with Walgreens. I felt that maybe they changed. No, they did not! They have a pattern of zero accountability. My medicine was sent to another location. I went to their other location to pick my medication. I specifically told Walgreens that the location that is closest is Hialeah location. They said they would put it in their system. I believed them. Turns out that per Walgreens told me that I said to change the Hialeah location which is closer to my residence to a Walgreens that was further from my residence. I told them I did not give them authorization at all to change my location where I pick up my medication. Then just now, they tell me my physician which only has the Hialeah location in their system, called the prescription in another Walgreens which is the same one which they claim I transfer my medicines to. I said no my physician calls me now because my doctor is well aware of what hurdles Walgreens forces me to jump. And he is not happy with their zero accountability policy! Don’t fill your prescriptions @ Walgreens!

I went to have my Canadian passport photo taken at Wellgreens Tumwater. The counter lady said yes they could do it. When I came back after 20minutes to pick up my photos, the lady charged me the full price of $18.00 and gave me a sheet of uncut photos telling me to find someone who could cut them because they didn't have the right sized cutter for Canadian passport photo. I went home and researched on Canadian government website to find out Passport applicants are not allowed to cut photos by themselves, it must be done by professional photo studios. The Wellgreens photo service staff obviously had no knowledge of passport photo standards and no good understanding on how important it was to deliver a completed work to customers let alone quality work . She didn't charge me half price but didn't hesitate to deliver a half done work. I was very disappointed. I went to Staples today to have my photos retaken and walked away with two correctly cut and stamped Canadian passport photos, happy ending thanks to the professional staff at the Staples photo service counter. Yuan Yuan

I don't mean to bother you but I have a problem. I been coming to walgreens for a long time now and have never had a problem myself with anyone in the pharmacy. Today I came to the drive through with my new aid. When I pulled up the young lady at the window was on the phone and raised her finger for me to give her a minute I nodded my head yes. when she was finished she picked up the phone and said how can I help you. I reached out to place my payment and information in the pull out box. she raised her voice and said how can i help you. I said I came to get my meds that I had called in at nine. The lady told me they would be ready in hour after waiting more than an hour I told my aid we need to go get my meds. So we made it there to only be treat disrespectful by everyone including the lady I called on the phone for after I had got pissed off. I never once cursed at the young lady in the window but i did in fact curse while expressing the experience over the phone with management. I called on the phone after the young lady appeared to be angry after I told her I would wait the thirty minutes for my last script to be filled after she said to me that we only have two ready you can wait or come back. I replied I guess I will wait since no one is behind me. Out of all the times I had went to the drive through no one had ever told me it was against the law to set idle in the drive through until today. I do not like to be treated like I have been today. After the young lady heard me say I would wait she through something black down in front of the computer and I am thinking to myself how can you get made when I agree to wait at your request. If she would have told me I could wait in the window I would have moved. Then another young lady walked over to the window with an attitude and said if someone comes you have to move I nodded okay. Yes yelled do you hear me I reply yes. at this point who I called to help me came out and said can you lower your voice. I said you worried about my voice but not concerned about the way I am being treated. She you cursed at her.  my  witness and I said there was no cursing at her. I said who ever I was on the phone with heard me explaining to the individual on the phone using curse words but I never cursed at anyone in the window. The white lady who had appeared as if she was helping said after to day you need to find you a new pharmacy because you are disrespectful in so many words. How could i be disrespectful when they where the ones lying on me which made me even madder. If they all heard me say something disrespectful to her why would she go over in a hast to fill them in. I was not at any point disrespectful to her. I did everything as I normally do when I come in or pull up to walgreens. They wouldnt even go back and watch the camaro. They just listened to the lies that was being told. I been with walgreens off and on and never had this situation to happen to me. Now I can not get my meds filled right down the street. then after I walked in to talk to the store manager she listened as I explained then the white lady from the pharmacy came up to tell me I was lying. after she came to the window and said i would have to wait another hour for my meds when the first young lady told me i only had thirty minutes to wait. Then in the same minutes of confusion all of my meds so happened to be ready. They whole time no one pulled up behind me while setting in the window. The lady that appeared to be the store manager was nice listening to my complaint while the white lady kept crossing over to debuck my truth saying it was a lie. she wouldnt even listen to my witness saying I never cursed until i started talking to the manager on the phone. instead of her coming to help she escalated issue. She said we have a right to refuse service to anyone. I said even if yall are the ones in the wrong. Why not just apologies for being wrong which would simply fix the issue at hand. Then I was told to contact corporate in order to get a resolve. I shouldnt have to contact corporate when this whole misunderstand should  not happened  in the first place.

Put in prescriptions two weeks early and they still don't deliver when needed. Always out of stock. Woodbury,Mn