Sherita J.
Not Satisfied at all
I am not happy with the new ordering system. Today was at least the third time that I needed a refill and the medication was not in stock because it had to be ordered. I am one of many people who doesn’t drive so my ability to get to the pharmacy is limited but lately I’ve always had to make a return trip because my medication isn’t in stock because it “can only be ordered when needed”. Now I don’t understand how that raises customer satisfaction if every time they come in they have to come back because the app says it’s ready but when I get there it’s not because it has to be ordered specifically for that fill. That’s ridiculous. I can’t get them delivered but I also can’t pick them up when I need them. Who decided this was a better system then before? Well it’s Not. I’m mean if it’s not a simple insurance oversight then now it’s not having the medication in stock. What is the purpose of a retail, walk in Rx if you cannot walk-in and get your prescription? It’s too much. I won’t be back and I don’t recommend either. Healthcare is becoming less and less patient friendly.


