WalgreensReviews of walgreens.com

They switched their OTC card pricing to having to use a rewards card. First and last time this year I ended up paying over $20. for a $13. product. Not going thru having to get a rewards card or returning the product. I just went to CVS and bought 2 of the same items for under $20. bucks. Get me once shame on you. Get me twice, shame on me......... bye..... its been.......

While talking to my husband, I complained how many weeks I wait to get one of my pain meds, from the time my doctor calls it in and pharmacist Greg Starnes chimed in and said to go to another pharmacy, because that is as good as it gets at Walgreens and told me to go elsewhere. Worst customer service ever!

Wow, I stuck this out for a year hoping things would get better and they only get worse. RX’s often out of stock, seems seldom they are filled by date promised. Being shorted on RX amounts. I tried to manipulate this by ordering early, even before my insurance would pay so RX’s would be in on time. Still, many were often late, and I’ve had several times I’ve just had to go without my RX’s for a couple days. I believe most of the employees are good people. It seems to be the Walgreens RX company. They don’t seem to support their employees and provide them with products to support the demand. Cold and flu season I know but I had these same problems before. They don’t seem to provide them with enough employees to support the operations. The lines seem to be uncommonly long both through the drive-thru and inside at the pharmacy. You can easily wait 30-40 minutes in either line trying to pick up RX’s. Furthermore, it’s highly probable if you have multiple scripts to pick up, some will be ordered and unavailable for pickup. Case and point, just last night while seated waiting to see if the pharmacist was able to fill two important RX’s I was promised the day before, I watched 7 customers come to the counter. 6 of the 7 did not receive all their RX’s and were told they would have to come back when they had more in. These were not just cold/flu related medications. To top that off, there is no HIPPA compliancy. I was able to hear every conversation with customers and if the people in store that were in line were paying attention, they could hear the conversations as well. I can tell you what woman picked up her Valtrex RX. That is a herpes medication which I am sure the lady didn’t want everyone to know what she was getting. Another gentleman picked up, among other medications, his Sildenafil script to help with erectile disfunction issues. Again, I am sure the gentleman didn’t care for that to be common knowledge. Out of all the customers at the counter picking up, there was only one customer that I didn’t hear, at least the name of one of the scripts they were picking up. This is a shame. The poor employees are inundated with upset customers. You take that day-in, day-out and it will jade even some of the best natured employees. Watch just a little bit and you will easily see the toxic work environment employees are enduring. I’d further comment on the negative comments employees make about the company they work for, but I don’t care to risk their livelihood. I am going to leave with this: last night I wrote a sincere letter to Walgreens explaining why I had made the decision to move my scripts elsewhere. I explained to them the issues, filled out their form correctly and wished them success in solving their problems and becoming a decent company again. Around 4:45 am I received an AI generated response telling me how important I was but that they couldn’t help me because I didn’t submit two required pieces of information. I replied and explained that I did include that information. Did I ever get a response from something other than a problematic and inaccurate AI bot? Nope. I am done with Walgreens, and you should be too unless you care to risk like type experiences.

Every single time I'm running out of pills, I have to call Walgreens and ask them if they can process my refill, AND I am already on AUTO refill!! How is it they can't refill a prescription correctly, that is what they are in business for. It's in their name - Walgreens Pharmacy!! Do your job!!!!

Can't log into my account because the bot says "This service is currently unavailable." This has happened to me many, many times. Why can't you fix this issue?

Cada día la farmacia es menos ágil aunque no son sus empleados es por falta de ellos

Awful- they are our contracted insurance provider and will not fill a 90 day prescription because I only have gotten the 30 days from their backup Walgreens which costs us the same copay for a 30 or a 90. Then Walgreens as our back up 90 day will only fill a 30 day which for both is a violation of our benefits policy. Time to call a lawyer FIS HR is useless as they have not responded to my issue

Esperar dos horas en Walgreens de Levittown para una vacuna es claramente una experiencia frustrante y poco eficiente. Aunque es entendible que las farmacias estén ocupadas, especialmente durante la temporada de vacunas, una espera tan prolongada demuestra una falta de organización o personal insuficiente para manejar la demanda. En primer lugar, el tiempo de espera excesivo afecta directamente a los pacientes. No solo es una pérdida de tiempo, sino que también puede ser especialmente complicado para personas mayores, quienes podrían tener dificultades para permanecer tanto tiempo en el lugar. Además, la falta de información clara durante la espera puede generar más malestar y estrés. Por otro lado, este tipo de experiencia podría resolverse con una mejor gestión de citas o comunicación por parte del personal. Por ejemplo, si ya se anticipa un retraso, sería útil que el sistema envíe un aviso para que los pacientes ajusten su llegada. También, se podría implementar un sistema de fila virtual para que las personas no tengan que esperar físicamente tanto tiempo. En resumen, esperar dos horas en una farmacia para una vacuna es inaceptable y refleja la necesidad de mejorar los procesos de atención al cliente. Walgreens debería tomar medidas para evitar que situaciones como esta se repitan y garantizar que sus pacientes reciban un servicio más ágil y organizado.