Walgreens.com - America's online pharmacy serving your needs for prescriptions, health & wellness products, health information and photo services
Walgreens (walgreens.com) has 3,303 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Tonia M.
The WORST pharmacy known to man! My poor dog needed a prescription immediately for collapsed trachea. My poor baby is suffering and it's been turned in 3 days ago! Hate this ass pharmacy! I'd never use it for anyone definitely not my dog
Wayne
I would give zero Stars if I could they staff is very unhelpful in the pharmacy at the Freeway Drive Vance Street location in Reidsville North Carolina, 27320. The pharmacy seldom has medication in stock that people need and when you drive 20 minutes each way to the pharmacy you don't want to go multiple times to pick medicine up when you call days in advance to make sure they have it in stock you get there and they tell you it'll be another day before you can pick it up because they don't have it
Greg L.
One person working Pharmacy line with 15 people stacked up. This at Walgreens on Randolph in St. Paul, but same (even worse) at Grand Ave store. So Sad to see customer service deteriorate so badly at this once decent chain. Avoid Walgreen’s at all cost.
Carline C.
HORRIBLE!!! EVERY TIME I go pick up my prescriptions in the drive thru, it takes FOREVER-no exaggeration. Today I got behind 2 cars and waited FORTY MINUTES before I even got to the window. It got to the point that a bunch of us drivers in line were hanging out our windows and raging at each other about how ridiculous that place is. And it's not just the one I was at on Albermarle Road in Charlotte. It's ALL of them. They have ONE PERSON at the inside window AND the drive thru who also answers the phone if they feel like it. And those employees do NOT rush. Why should they at what they get paid? Yesterday, I called to ask why my script was delayed. After being on hold for 18 minutes, I submitted a feedback form telling them how horrible they are. Within the hour, I got a text saying it was ready to pick up. No call, email or text with an apology. I understand that good Customer Service is a thing of the past and I hate it. But those people just DON'T CARE!!! They've lost my business, and I'm sure they don't care about that either. If they can't hire enough staff, they should close down.
Matthew C.
They didn't properly contact me about not refilling my prescription and said they sent me a text, but they didn't. Turns out they needed to get consent every three years to send a text, and they didn't do that. Also, there was a rebate coupon on my drug that they didn't apply because it needed to be done manually, so I had to call in to get them that.
Melenie C.
Unfortunately, I have to say this is the worst pharmacy that I have ever dealt with and I am 63 years old so I have went around the block a few times. I have many experiences also being a navy wife throughout the United States. I have dealt with a lot of pharmacies, but Walgreens is a rating of a zero. Because I am on a small , as needed dose of a narcotic in the state of Florida. There are problems with the system here and dare I say the governor. Florida had been known as a pill mill in the past, unfortunately, the way that the rules and regs are now they have overdone it and gone beyond what’s needed for people who have pain. My biggest complaint is that I have to go to Walgreens for myself and my mother and on numerous occasions were told by the computer and a real life person telling us that the prescription is ready or it will be ready in 90 minutes. We go up to the pharmacy and they have some excuse of why it’s not available. This was my trouble yesterday when I went to pick up a narcotic refill. My mother has severe osteoporosis and has about 11 fractures in her back/spine.On the phone the person said that it was ready and so I went up to the pharmacy, which is about a 30 minute drive, and they said that it couldn’t be picked up. They’re having a hard time getting it meaning the medication and they did not have it ready. It would’ve saved me a trip if they would keep their stories straight. If you have an opportunity to choose a pharmacy besides Walgreens do so. They are very intrusive asking for diagnoses and how the disease is treated, why a patient is not on a certain medication, etc. For example, my mother has mild dementia and does not want to go on any medication right now whether or not that is a good decision is not what we are debating at this time. This is her choice and I had a pharmacist question it, and then the pharmacy manager grill me about why my mother was not taking a medication for dementia. It was a ridiculous conversation that was beyond her scope of practice and she should’ve never dipped her toes into that area. STAY IN YOUR OWN LANE WALGREENS.. I’VE HAD THE PHARMACIST CALL DOCTORS REGARDING MEDICATION’S. THAT WERE WRITTEN FOR ME AND QUESTION VARIOUS THINGS ABOUT IT. ONCE AGAIN OUT OF THEIR SCOPE OF PRACTICE. Stay in Your Own Lane Walgreens!!
lisa C.
mean abusive pharmacy manager and for the second year in a row, i await contact from "advanced customer care" ( didn't happen in response to same treatment by the same employee a year ago ) ... ASHLYN should not be working in health care. she is unkind and apparently angry with me for reporting her a year ago so decided to do it again this year ... NO response from walgreens ...
Amy R.
Waiting on hold for 2 hours, then it just hangs up on you,is absolutely unacceptable! The AI is useless. This pharmacy never has the meds in stock and everything has to be constantly ordered, leaving you without meds for days. I think I’ve had enough of this pharmacy.
