WalgreensReviews of walgreens.com

I used to happily use drugstore.com and now the site transfers to Walgreens.com and the service SUCKS. I placed my order 3 days ago and it still hasn't even shipped. My orders from drugstore.com used to come the next day or the day after. Meaning I RECEIVED my order faster than Walgreens is even getting around to sending it out. This is my second try and I waited and waited last times too. I'll be looking elsewhere where they care about customer service.

It's been 5 business days since I placed my order, and still processing!! Their customer service is a joke, they don't have a clue.

Rainbow City, AL Pharmacy Manager, Courtney Russell, is the rudest person I have ever encountered in business and I am 75 years old. This is just part of the rudeness - I called to inquire if my husband's prescriptions were ready. Her answer was, "What do you think we are doing down here making hamburgers? If you don't like our schedule I suggest you get another pharmacy." Huh? When I arrived to pick up the meds, the rant started again. I told her I did not want to talk to her, just get my meds. She then pointed out - on the meds envelope that the meds were due to be filled at 4:16 and she had made that shedule. I can understand being busy, but not extreme rudeness. And incidentally, they were NOT busy. No one was in line either in front or behind me. They she called me a liar when I said I had already swiped my credit card. NO. YOU. DID. NOT! Twice. Then I notice the machine had a chip reader. So I said, oh, here's the problem - our machine has a chip reader. She screams, " Do you think I am a mind reader? How am I supposed to know your card has a chip?" She inquired if I were a pharmacy. No, my daughter is though. She - "Then maybe you need to talk to her about how she does business. Have you ever worked in healthcare? Yes, I have, I said. She replied, So you THINK you have worked in healthcare... (I am a retired HR Manager from two hospitals.) "You need to find another pharmacy," she said - quite loudly. And I did. I filled out a complaint form while in the store and was promised a follow-up call. This happened on September 3, 2016. Still waiting. Talked to a friend who said she made her mother cry, another who said she berated her father for not being able to pronounce the name of his med. Testimonies are availab le. This is the same pharmacist who, on July 14, 2016 dispensed Ultram to my husband without any mention that it must not be taken before, during or after alcohol use. When, in fact, dangerous side effects or death can occur when alcohol is combined with Ultram. No warning on the label, no mention by the pharmacist. Label just says, "May cause drowsiness, alcohol may intensify the effect."

I am transferring all of my prescriptions away from this heartless, unsmiling, unhappy, overworked place. I've had my scrips filled for 10 years at Walgreens. No more will I put up with their sullen treatment. Today was the last straw.