Jamiil R.
Mr. Dale - Walgreens Star Manager
I arrived at Walgreens at 4:35 to pickup business cards and when I got there, the card weren’t cut properly. I explained that I didn’t want the order if I was paying for something I didn’t receive correctly. As I proceeded to leave the store, I turned back around to ask if they could maybe print the business cards for me and I’ll cut them at home. So two of the reps did just that. After standing in the store for about an 25m.Mr Dale, the manager who cut the cards asked, how can I help. I told him I was having the cards printed again since the first batch didn’t come out right and I’ll just cut them at home. He got frustrated with me telling him this and walked away. After another 25m, I noticed the machine kept stopping and I asked the Manager Mr.Dale if the cards were ready. He said he didn’t know since he wasn’t the one helping me and I needed to ask the person who was helping me since he had already printed off “700 cards” he stated wasn’t helping me anymore since I just wasted his time. I then turn to the young rep and asked are the cards ready? Mr Dale continued to talk at me as I ignored him and worked with the employee who did have a “I can help you” attitude. He said the printer kept stopping so it still had a few more cards to go. Mr Dale the manager then proceeded to reprimand his employee and tell him not to do that ssss again. The young employee stated, “ it wasn’t me”. I continue to sit at the register and by this time, it was 6:05. I then asked the young employee again…”brother are they ready” Mr Dale then proceeded to jump in and say I messed up there printer and I’m “a photographer anyway, why would I be ordering cards from Walgreens.” I ignored him and addressed the young red head employee and stated I’ll just buy those because I only order 200business cards in one order, and 120 in the other. Mr Dale told the young employee we’re not selling those to him because y'all (they) weren’t suppose to print them off this way anyway and begin to get irate. I proceeded to tell the young employee I only order 200 cards but he had a stack in his hand as big as a text book. I asked him how many did he have since there should’ve only been 25 sheets of paper. (each sheet printed 8 cards) Mr. Dale then said, “it don’t matter you’re not getting them, get out.” I continued to talk to the young red head employee who wanted to help, but at this point Mr. Dale made it a point to set a example and told me to get out or I’m calling Sandy Springs. I asked for him to call them. As I was looking at him, his eyes were wide and he was shaking. I asked him if he was ok because he was shaking and he stated I was provoking him. I asked him, provoking you to do what, with my eyes now wide. I’ve been shopping at Walgreens for years and have never experience such disrespect and rudeness. He did call the police and gave them my tag number as he taunted me on my way out the store. I recorded the whole incident on my glasses and will be sending it to management as high as I can go because it’s obvious that people like Mr. Dale aren’t a good representation of the company.


