WalgreensReviews of walgreens.com

Bad service in pharmacy

My husband was treated unfairly by a customer service representative. He was even insulted just because he made a purchase of $14.99 and it was reduced to $12.99. He realized it after leaving the store on KENNEDY and Westshore so he went back later with the receipt to get his $2 back. I guess the representative felt insulted and upset and he just left. He doesn’t like to complain or make a big deal but I do feel that it’s necessary to get it out there. These customer service reps have jobs because we shop there so a little respect can go far in situations like this. Definitely I will no longer go to Walgreens.

The Round Lake Beach store is woefully understaffed. The staff is working hard , and fast, but the wait is much, much too long. Both Meijers and Walmart are FAR SUPERIOR. There are twelve people in line right now and the line is slow.It's 5:30 on a Thursday.

This was the worst experience I've ever had with a pharmacy. After waiting in the phone queue for 10+ minutes, someone answered and put the phone down and I could hear them as they served customers. I was calling to deal with an emergency regarding an insulin prescription. So I was trapped. I ended up having to call the store manager from a second line, to get them to walk over and force someone to pick up the phone they put down. And then I was given the runaround by the pharmacist, who told me my doctor was wrong and my insurance company was lying to me, when the error was the pharmacy's error. Getting transferred to a manager, the phone just hung up after ringing non-stop for a few minutes. My insurance company then called. And was hung up on 3 times. This was an emergency too, for a medication that I can't go without. These people are negligent, rude and I would say if you value your health avoid this pharmacy at all costs.

Will not go into detail it would take to much time worse customer service I've ever experienced.

My father has used Walgreens for several year so he was established. When he entered hospice and needed medications for pain, anxiety and breathing it was an absolute nightmare getting them. They didn’t fill the pain medication because they were not sure if we wanted it. They filled several old medications instead. The next time we needed a medication for his breathing they filled yet again an old prescription instead. When I called they told me they were out if that but never bothered to tell us the medication that was just called in by hospice was not available. After my husband drive 20 mins home and I opened the medications, I called. I was informed they didn’t have that but to have a nice day after I explained my father was actively dying and we needed the medication to ease his breathing. Don’t use this pharmacy unless you do not really need to take they medication because you won’t get it.

If you are dealing with Walgreens for prescriptions please go somewhere else!! My mother fell in her kitchen. Has multiple fractures in her spine. Dr wrote her a script for oxycodone for her pain till she can receive shots and possibly surgery. She goes to get it filled and first off insurance denies it won’t pay. Walgreens policy is of insurance denies it they won’t let you pay out of pocket. What kind of horse poop is that. I know it’s crazy cause I pay every month out of pocket for my pain meds and I have insurance but I don’t use Walgreens. Thank god. I hope they lose there butt taking care of people like this. They are really concerned for people’s well being aren’t they? Hell no they aren’t!!!

Absolutely terrible pharmacy customer service. They have had me on hold for hours over the past few days to then tell me they never received my daughters RX. Come to find out from her provider who faxed and called numerous times that they were out of the medication. Instead of being honest they just kept stating they never received a RX authorization. Unbelievable how much time is wasted. I will be transferring all of my medications to another place of business and it won’t be a Walgreens.