WalgreensReviews of walgreens.com

I ordered an item on walgreens.com. First Walgreens sent the incorrect item. Then worse, when I returned the item to my local Walgreens store, they refused to refund my credit card or give a cash refund; they would only give me store credit. Then after I went to back to walgreens.com and wrote a review of the item to say they sent me a substitute item, they added insult to injury by not publishing the review.

I had my normal monthly prescriptions filled last on 1/4/20 at Crain Highway Glen Burnie Maryland. There is one prescription “Levothyroxine” that is filled every three months. I picked up all of my monthly prescriptions which includes a narcotic pain medicine. I pick them all up the same day 1/5/20 so I don’t have to make multiple trips. I received a text stating one prescription was due for refill. Of course the only refill I needed was the Levothyroxine. I received a call of 1/15/20 asking about my pain medication refill. I told the pharmacist Robbie I had already received that refill and that the only refill I was waiting on was my thyroid. She said apparently the guy who rung me up for my 1/5/20 prescriptions somehow didn’t close out the pain medicine (which I already received), so she said she fixed it and filled my thyroid medicine. I called this morning for my normal refills and was told it was too early to fill my pain medicine because my last prescription was 1/14/20 so they can’t fill it until 2/14/20. I explained AND REMINDED her of the mix up we spoke on the phone about (same pharmacist Robbie) and she refused to acknowledge it even though I have the documents, date on my bottle when filled (1/4/20) and my bank transaction showing the date I picked up on 1/5/20. She refused to hear any of it and was beyond rude and unprofessional. She remembered CLEARLY our conversation but either didn’t want to fill it because it’s a narcotic (that I’ve been getting for years there) or just didn’t care to look into it. This happens EVERY month with only this prescription out of the 5-6 prescriptions every month. I’m tired of being treated like a drug abuser when I have legitimate medical issues you can see via x-rays, MRI’s and CT scans. My entire spine is titanium (half of which is broke and clearly visible on the films), and I live with debilitating pain every single day. I leave my home only to travel to the doctors or the pharmacy. The way this pharmacist treated me was absolutely uncalled for, unprofessional, unethical, non-compassionate and discriminatory. She expects me to go without my pain medication because THEY made an error. If I were abusing the medication I could have stated I never received my medication. I have contacted corporate and the Better Business Bureau. NO ONE should have to endure additional pain and mental anguish due to a pharmacist’s own error, as well as false assumptions, judgement and discrimination toward a long time patient/customer. It’s wrong and this pharmacist should be terminated in my opinion. She should not be allowed to work personally with customers. I see Walgreens has taken a severe turn for the worse.

Was at walgreen Shelby N.C. on East Dixon ask them for flu shot the man told me the store closed in a hour he didn’t have time

I am a physician. Occasionally I have to phone in scripts, rather then send in electronically. The phone menu is a combination of voice recognition and selection of options. The entire thing is such a freakin' mess... Voice recognition is terrible, options take you nowhere, it would be a funny joke... If it were not for the fact that patients actually need their meds. It has been that way for months on end. Walgreens just does not care.

Worst web site and android app ever. FIX IT, or I'm moving my prescriptions to someone else!

The only reason I come here is for the pharmacy. They tell you 15 minutes don't even expect them to look at your prescription until it's 15 minutes. They're app is crap. You scan an item and it tells you one price but it's not even the correct item. You go and look at items and there's no prices anywhere so I'm just to the point where I only come here to bring people that need a ride here now what put the worst taste in my mouth was I scanned an item and it is the item but it's not the right size it's nothing so they don't even advertise the box of what I scanned here honor app but any price

Terrible service. Prescription ended up at wrong location. The mousey tech was like a scared mouse. And the other girl came out loud at me when I had to wait an additional 20 minutes. She said I ain't the only sick person here. I will NEVER go to Walgreens again. About 10 minutes later an elderly woman came in and there was a mix up with hers . the same rude loud girl got nasty with her too. She is a rude person. And I feel lime she purposely held up my medicine after I confronted her..i was here for an hour. Actually I was there for a little over an hour for a box of steroids that just needed a label put on it the little mousy girl finally called me up and looked at me said that would be a dollar and that's all she said to every other customer there she said do you have a Walgreens member or thank you and have a good day all she said to me was that'll be a dollar she treated me with no respect you all have terrible employees in your Pharmacy when I told the cashier she told me that that was the second complaint she had heard that day by the pharmacy she asked me if I wanted to speak to assistant manager and I told her know I will be calling when I felt better but this problem needs to be dealt with

Sad but true. I have documentation and receipts. I will suggest that if you have had any issues with a pharm tech, do NOT reveal phone # coming Into Walgreens. The system is set to reveal all #s WITH your full name attached. This will NOT show if your phone # is blocksd it will show private. So you will want to put your number as private on all outgoing calls. I have experienced the run around and have documented calls going in both ways. Typically my # showing up, 4-7 mins on hold, and then a hang up. Number blocked set to private 11/2 mins, quick response! I have stood in the store and called to see with mine own eyes. It was not always this way, but then some of the best Customer Service pharmacy tech assoc.'s have left. I will say their are 2 folks behind the counter that remain loyal to giving the best service they can, but that's a hit and miss. I will NOT reveal name etc. I already know the ramifications of how the one person who has control of what you receive can literally make or break a patient. NOTE ADD; I placed refill AGAIN1/31/2020 for 25 pills and received email confirmation for pick up. Someone other than me took to canceling it and request a refill on ER does of 5 pills. From different Dr. I called to make sure the Dr. knew it was not from me and please disregard. So now 2/3/2020 it looks like everything is in limbo and I can not get a copy of notes that Mr.Pharmasist put in my file. HIPPA I truly thought was to benefit the patient. Now that I know Mr. Pharma can view and change my refill requests I will search for a mom&pop place. After 10+ years filling 10-12 meds a month I am beside myself. Clearly what ever deduction, assumptions or profiling going on, makes or breaks a person in need. So SHAME ON WALGREENS!!