WalgreensReviews of walgreens.com

I bought a Walgreens Latinoamerica phone card at the Beverly Walgreens on Elliott St. I bought these cards here for the past 10 years. On this one occasion the cashier did not activate the card so when I tried to use it, it would not work. I called the phone card company and they told me to take the card back to the store and have them give me a replacement card. When I got to the store, the employees said they don't do that. I explained to the manager whose name is Garfield, the problem I was having. He did not believe me. I asked him to call the phone card company because they would have a record of my conversation with them and they advised me to come to the store and ask for a new card.The manager refused to call and his response to me was that he was "too busy" to call. There were no other customers in the store at that time. I was very disappointed in the customer service I received at this Walgreens. I would never shop at this location anymore even though I could walk to it from my home. I have worked in customer service for 11 years and I would never treat a regular customer this way. I will never shop at this Walgreens in the future. All I wanted was a card that was activated so I could use it. I was not asking for my money to be refunded. This happened before the COVID-19 situation so there was no excuse for this type of service.

The 24 hour Walgreens Pharmacy in Orland Park is usually very pleasant when phoning in any questions. During this COVID pandemic, I have been taking care of my mother’s prescriptions since I try to go see her once a month. The “Pharmacist” or technician named Dawn was so unbelievably rude, very short with me, would not let me finish asking a question since I guess my preamble must’ve taken too long for her precious time at 1:30AM (right before their meal break) I called back to ask her name to inquire why she was so rude and she claimed I wasn’t getting to the point and that she couldn’t give out my mother’s medication information, which I’ve NEVER had a problem with considering I’ve always dealt with and picked up my mom’s prescriptions with NO problems. Plus they were for an antidepressant which isn’t even a controlled substance. Then she HUNG UP on me!! I will continue to make sure to call other Walgreens customer service lines and spread the word about this horrible woman since she has absolutely NO skill in providing customer service in a cordial way! I have never been talked to by a Walgreens pharmacy in this matter and will be switching my mother’s prescriptions all to a different pharmacy at a different store from now on. I understand people can get in bad moods, but I had just gotten off an 18 hour shift at Saint Joseph’s hospital in Joliet dealing with very sick people. Only to come home to deal with this witch. This will not be my only complaint against her and I will continue to do so until there is something done about this horrible woman! If anyone was talked to in this manner, they would be upset. But the fact that for some reason these technicians think they are doctors is laughable!

horrible workers. unkind. horrible. the workers gave me a unfair return. horrible. unkind. and unthoughtful. never shopping there again.

Horrible customer service at pharmacy !!!

I placed an order via Walgreens.com on April 2nd. The order was to be shipped to my home, and with everything as it is right now, I knew there may be a delay. What I didn't anticipate is that Walgreens would immediately debit my account, but two weeks later I'd still be waiting on my shipment. I waited, and waited, checked and double-checked, but my order never progressed past pending status. Fine, I needed the stuff last week, so I'll just cancel and do business elsewhere. NOPE! There is nowhere to cancel! Fine, I'll call. NOPE! Fine, I'll chat. Ok, great. There's a surprisingly short wait to chat with a CSR who kindly investigates and comes back to tell me that my order is pending. WOW, thanks for the informative update, Walgreens. I decide to cancel my order, but NOPE, it's too late to cancel. Not only is it too late, but they also cannot give me any idea of when my order will ship, can't even speculate, and only say that it could be a very long time. This is awful. I understand things are backed up, but people-- many are homebound--need necessities and depend on stores to actually ship the items once the store take their money. Two weeks with not even a status change is beyond predatory; it should be illegal. I will NEVER shop at Walgreens again. I always thought they were better than that, but they're just another corporation who takes our money then lets us know that, beyond the dollar they get from us, they simply don't care. I have a lot of patience. The two-week shipping time is crazy, but I could understand and deal with it. What gets me is that they refuse to give even an UPDATE or IDEA of when they might ship to me something for which I've been paid. They have my money and won't even talk about me getting the stuff they owe me. Disgusting!

This is for Walgreens online ordering and Walgreens.com, not for the physical store which I have not had any problems with as of yet. I placed an order on April 5, 2020 for some basic and in-stock hygiene items, not wanting to go out because of the Covid-19 crisis. As of April 16, 2020, these items are still processing, with no information or estimate as to when they will ship out. The online chat function is a joke, as the CSR just says "your items are processing and will ship when they are done" without an explanation as to why in stock items aren't processed quicker than 11 days. The website is a bit clunky as well. I have ordered many, many things from other online stores after April 5 that took only 2-3 days to process and ship within the same week, and I have received everything except for my Walgreen's order. I cannot recommend anyone to shop online for anything at Walgreens at this point. I understand it is an emergency time for our country, but no other online store has taken this long to ship an order, let alone process one. Walgreens should remain a physical store and not have bothered offering online ordering if this is the way they handle things.

The store workers were very mean to me ,unprofessional to me .

I placed an on-line order on April 5 for three small items. I have sent an email and today I called to inquire about the status of the order. Both times I have asked if the order has not been processed, to please cancel the order. I was advised it was still in process both times. The lady on the phone today said it is not possible to cancel orders once they have been placed. I realize due to COVID-19, orders are taking longer than usual, but 10 days is more than sufficient to have at least got it in the mail by now. I have ordered from other businesses since that date and have received my orders. I would not order on line from Walgreen's ever! I have since been able to buy the items I needed at Wal-mart.