Sabrina R.
RARITAN NJ UNPROFESSIONAL AND RUDE.. DO NOT BRING YOUR PICTURES THERE !!
Walgreens 129 Somerset Street, Somerville, NJ 08876 To : Kevin Kustak James Doane I Went to Walgreens in Raritan NJ to print photos of my camera. Went I arrived there both kiosks to print pictures where being used. I waited a few minutes for one to open. I wasn’t sure how to upload the pictures from my camera so a young lady came by and was able to show me . Upon uploading the pictures, there was over 300 pictures, There was a young man talking on the phone His name was (JIM) he was the assistant manager… I informed both employees that I will come back to pick up my photos … that I wasn’t going to be able to wait for them. On Sunday August 2 I received an email telling me the picture order was ready to pick up. I went to Walgreens Sunday afternoon ….I was told that Computer was showing that order was complete , But no one could find the pictures . Numerus employees came by looking for picture nowhere to be found … after 45 min of looking they told me that the file could not transfer to the printer that they were having trouble with that machine and the file was deleted!!!! I could not believe my ears …. How can that be?Why didn’t someone call me!!! Since I got the email stating that they were ready for pick up!!!!! I HAD DELETED THE PHOTOS FROM MY CAMERA…. These were pictures from my mom 85th birthday (PRICELESS, IRREPLACEABLE!!! I was so upset started crying … they told me they will contact manager and IT dept. to see if they can retrieve the pictures. I Tried to explain to him how important these picture are !! he said maybe someone else in the family has pictures! I couldn’t believe what I was hearing!! I feel this was VERY UNPROFESSIONAL, lack of empathy toward what just happen. Again I was told (maybe a family member has pictures, That I should try to get them from them !!) Then he proceeded to tell me, that they were offing me, will be sending me a $ 25.00 gift card. REALLY!!!!! HOW UNPROFESSIONAL, RUDE! OFFENSIVE IS THAT!! THAT DOESN’T EVEN COVER THE COST OF THE PHOTES!!! After this experience, I am completely disappointed and disgusted with Walgreens photo center in RARITAN NJ , how unprofessional James Doane and Kevin kustak are!!


