Curbside pick up is a bust! Promoted to be fast and easy in 30 minutes. B.S. and absolutely zero customer care or service, but they do have great phone lines to put you on hold again and again and then are kind enough to then send you somewhere to get cut off. I am still waiting onan order placed yesterday and neither corporate or the store can help me they are to busy transfering me to each other. Finally after waiting in the pick up line on the phone and parked over 65 minutes I decided to go into the store in pajamas after being notified of covid positive results. It took 25 minutes to gather my items with zero support on finding a number of items. Went to register and my items added up to a total $65.00 greater than my online price and the manager said they could mach the online prices even though i had a receipt of my order with me. I was asked to leave due to store closing and still have not gotten my medicines needed. corporate was then the mosty painful of the experience. Walgreens sucks!
LK
Larry K.
I can see why Walgreens has a 77% rate…
I can see why Walgreens has a 77% rate of bad. My wife needed a prescription filled to stop her heavy bleeding. She needed to take it for 3 to 4 days before returning to the doctor for a set appointment. The prescription was sent out by the doctors office to Walgreens in Zebulon, N.C. on the Wednesday before Thanksgiving. My wife called 3 time on that Wednesday and everyday after that with them not being able to find the prescription. On Monday after talking to her doctor, they verified it had been sent to Walgreens. But every time she has called in to Walgreens no one in the pharmacy could find any record of it. Even Monday morning before calling the doctor there was not record. After the nurse called the pharmacy to verify it was there after talking to the pharmacist, they vitrified that they in fact had the prescription. So my wife finally got to talk to the pharmacist and they said they would fill it and to call back in an hour about pick up. No one in the pharmacy could find her prescription for almost six days so she now has to reschedule her doctor appoint for the follow up visit after she takes the prescription. Total incompetence on the staff there. I told my wife to never send any of my prescriptions to this Walgreens in Zebulon.
LA
Linda A.
Posting very different price on website to suck you in
Before I went to the store to purchase Magnesium Citrate I went to the website to check the price and inventory. It told me the price was $1.49 and they had 8 in stock at my local store. However, when I went to buy it they jacked the price up to $3.79!!! more than 2 1/2 times the posted price. Misleading advertising and clearly designed to rip people off.
DE
Debbie
...I wanted to share this as a buyer…
...I wanted to share this as a buyer beware notice..I purchased 2 Vanilla Visa gift cards from Walgreens in Boca the day before Thanksgiving for $340 each plus the $6.95 activation fees. After the cards were opened, there were only 12 numbers instead of the usual 16 and no cvv number. I immediately returned to Walgreens and spoke to their manager Mr. Doyle who said he couldn't do anything about it, and quite frankly was almost acting as if I tampered with the cards instead of immediately exchanging these defective cards. I asked him to try and purchase new cards and would be willing to lose the $6.95 fee, but when he went to swipe the cards, they didn't work. I had purchased them through their pharmacy drive-through, and the girl at the drive-through had stapled the gift receipts to the cards. When Mr. Doyle saw the staple, he asked why it had a staple in each card? I told him to ask his employee who had stapled the gift receipt to it after I purchased them. He refused to give me my money back and proceeded to give me Visa's number. The calls are all routed to Asia and the robotic response from every associate I spoke to was that I have to wait until their research dept reviews my receipt, license, and front and back of the gift cards which they had me email. Even their supervisors did not go off that scripted response. One associate slipped up and knew the amount I had funded them with when I first called, but refused to assure me that I would be getting replacement cards. They know from the identifying numbers on the back of the card that it hadn't been used, but instead of saying...so sorry, we will replace these defective cards asap, they said to expect an answer in 20 days, again not saying anything about a refund or new replacement cards. This incident has been beyond eye opening for me. I am trying to remain positive, but aside from the fact that I had to make right to the people I gave the cards to, it has been embarrassing and maddening. I am beyond frustrated. I do not understand why the Walgreens in Boca will not refund me my money, or give me 2 active cards that actually work. Instead, I was faced with an accusational tone by the manager who did absolutely nothing to assist me. I am putting this on Facebook, yelp and wherever I can because it is the holiday season and I want everyone to be aware of this scam that I believe Walgreens is perpetuating through their lack of assistance in helping me to retrieve my lost money. They should have fought this with Visa as a corporation and refunded me my money or exchanged the cards. They basically took my cash and sold me useless plastic. Buyers beware as many will purchase gift cards at this time of year, and I would hate to see this happen to anybody else. If anyone has any advice, I could really use it right now. I am extremely distraught over this situation as financially it came at a pretty bad time for me to just lose $680.
NI
Nia
Never again.
I’ve used Walgreens my entire life and never had an issue until now. After their dealing of my COVID test (lying and placing the blame on others), I will never use them again. I had bad allergies and a sinus infection with some symptom similar to COVID, so I was able to get a rapid test through them and PWN Health. I was told (November 19th) my test would take anywhere from 1 to 24 hours. As it is the holidays and more people are getting tested, I expected 24 hours. I was later told because an increase in tests, it would be one to two business days. After 3 business days, I was told that Walgreens does not have a COVID lab. I later found out that was a lie. They not even only had a lab, but their lab had no clue about my specimen 4 business days later. I was encouraged not to get retested because my claim was being “escalated.” After a week, I am now at risk of missing a SMALL (5 person) gathering with parents and brothers because they were not able to hold themselves accountable. I have missed days of work from both of my jobs and have not been able to get paid because I trusted Walgreens. 1 star is too much
DE
Derrick
Your auto refill order is scheduled for…
Your auto refill order is scheduled for pick up on Sun, Nov 22, 2020. We'll send another email when your order is ready.
Got message on Nov 19, 2020. Went today (Nov 25, 2020) to pick up meds. and big surprise they're not ready. The Walgreens in Jacksonville, AR is horrible and the one in Sherwood is not any better.
LM
Laura M.
Pharmacist Decker from Walgreens
Pharmacist Decker from Walgreens, Sidney, NY, has been very rude with me. The most disappointing thing is that she is also the manager of the pharmacy. Extremely unpleasant experience in speaking with her on the phone.
RW
Rose W.
I had no choice but to give them one…
I had no choice but to give them one star. I placed an order for photo thank you cards and paid for expedited shipment with a delivery date of 11/18. I have not received my order as yet. I emailed their customer service department yesterday and advised them that I was not satisfied that not only have I not received my order as yet but same was showing as “in progress”. I checked my order status today and it shows as “being created”. It has taken 10 days for them to start processing my order. I have not heard back from their customer service department either. Sorry but this is totally unacceptable.