Disappointed C.
Poor management
Every time I have gone to this pharmacy, there has been issues. This pharmacy rarely has your medication ready. They will often put your medication on hold rather than filling it when called the in. You either need to request it filled through their app first, call and wait on hold to request it filled by the phone, or go i and request it be filled and then come back an hour later. Besides that issue, even when my prescription shows ready, many times I go through the drive-through and see the staff inside talking and despite seeing me in the window, they’ll stand around or walk around before attending to you. This has happened several times. It is not just a one time thing that has happened to me. Again, knowing my prescription is ready when they ask for the patient name to look them up. They often will spend 10 minutes at that computer, tapping as though they are having to feel your prescription. It is my belief they are actively working other peoples prescriptions and just making you wait. Again, this happens a lot of times depending on who is waiting the window. There have been times with certain staff that it does move a little faster than that. The final issue is they do not tell people in the window to circle around if their prescription is not ready, causing drive-through to back up and causing longer wait times for individuals who prescriptions may already be ready. I have sat in a drive-through for 30 minutes at a time due to other people waiting for them to fill their prescription and not being asked to circle around the building so other customers can be waited on. I have also witnessed them close curtains down in the drive-through on customers who were lined up before they closed but unable to pull up until after closing time due to staff not asking people to circle the building when their medication is not ready. The staff refused to wait on them due to it being time for lunch breaks or closing time. Despite the customers being in line prior to those closing times and having to wait because they do not ask individuals to circle the building. Had they asked customers to circle the building when the medication was not ready they would have been able to wait on those other customers before the closing time. Lastly, I will note I have used this specific pharmacy even when it was a Rite Aid pharmacy. The customer service when it was under Rite Aid management far exceeds the service that you receive now that it is under Walgreens. I am not sure if it is due to a change in procedures or staff members however, the lack of customer service is greatly noticed.


