WalgreensReviews of walgreens.com

I have had numerous problems with Walgreens Pharmacy but today was the last straw, using the App to refill prescriptions I had to call the pharmacy because of an alert, while trying to fix the problem and get an explanation from PHILLIP AT STORE 4197 ON 8500 WEST CHEYENNE LV NV he was VERY RUDE AND SNOTTY and when I asked for his name again because I would probably change pharmacies his reply was EXCELLENT REALLY I don't need that CRAP FROM HIM OR ANYONE ELSE and if they don't want the business that's fine, there's another pharmacy on just about every other corner and if that ARROGANT PERSON doesn't like his job maybe he should look for another one, good luck, there are still MILLIONS OF PEOPLE OUT OF WORK, I'm sure someone would like to have his! That store has horrible ratings "WITH GOOD REASON" so apparently Walgreens is not in the habit of fixing customer service issues across the entire country, I have had ISSUES in South Florida as well, Maybe they just have so much business they DON'T CARE because it definitely would appear that way!

Pharmacy 3005 Midway San Diego Almost every time I have to refill any medicine there is an issue. Always miscommunication. Extended wait time to call by phone. Staff not very friendly

Absolutely the worst customer service of any pharmacy. This is only pharmacy my Rx can be filled. I have not had a good experience in the last 9 years going there.

I used to like Walgreens, preferred it, even. But those days are long gone. They've screwed me over three times now. 1. I came directly from my doctor's office and dropped off a prescription along with copies of my insurance and discount cards. Then I went to work. 6 hours should be plenty of time to fill it. After work, I go to pick it up. It's not ready. The girl at the drive-thru asked for my insurance. I told her I'd already given it to her. She picked up pieces of paper from on top of the computer and I told her those were it. She held out the discount card, "Is this your insurance?" How do you work in a pharmacy and not know the difference between insurance and a discount card?? I inform her it's the other piece of paper (photocopy). She looks at it and says, "This is for a different person..." Me, "I know. That's my husband. He's the subscriber on the plan." She calls another person over to help her figure that out. He says it'll be 20 mins. I wait in a parking space and after waiting, I pull up to the drive-thru again. It's STILL not ready. It'll be another 20 mins. *sigh* I wait again and the third time the pharmacist says their computer keeps "hanging" when they try to verify the prescription. I ask them for all of my info back, including the prescription. I take it up the street to CVS who filled it within 20 minutes tops. 2. My insurance plan only uses Walgreens Alliance RX for home delivery so I try them out. The first time I tried to fill a prescription, they told me the insurance wouldn't authorize it. While trying to sort that out, the prescription showed up at my door. Hmmm...okay. A week before I ran out, I requested a refill. First, they told me that I'd exceeded the amount my insurance would allow. How could that be? It took them THREE weeks to fill it because they couldn't understand a simple prescription. It was three weeks of phone calls back and forth to my doctor, the insurance, Walgreens. I had to hold Walgreen's hand every step of the way to get this thing right. And when it was all said and done, I'd run out of my medication and hadn't had it for almost a month. No wonder my labs weren't great. Using this pharmacy has jeopardized my health. 3. I went to their website to see if I was eligible for a COVID vaccine since I have a high-risk disease. I entered my zip code so that they'd have my state's requirements. I was delighted to see that my category was on there! It said I was eligible! I scheduled the appt and got excited. I didn't even mind the fact that I had to drive an hour away to get it as that was the only pharmacy that had an available appt. Today, I left work and got there 15 mins early. They entered all of the information into the system and made me re-enter all the same info on the form. I asked if she needed proof of my disease and she said I didn't as long as I wrote it on the form. Never said one word to me about not being eligible. After ALL that, the pharmacist comes out and tells me that my category isn't eligible yet. I asked why their website allowed me to schedule the appt then. "Because they can't put every state's requirements into the online scheduler." Me: "Then why did it ask for my zip code, first?" Her: *Crickets* Me: "Walmart seems to have gotten the hang of state requirements for scheduling appointments, why can't Walgreen's?" Her: *Crickets* I said some choice words to her and informed her of how much time and gas she has wasted for me. I WILL NEVER USE WALGREENS AGAIN!!!!! They've wasted my time, my money, and endangered my health.

I am a diabetic and I normally just go to Kroger and buy a box of pin needles for about $20 without a script. Last night I forgot that I ran out of pin needles for my insulin. Kroger pharmacy had already closed. Kroger recommended that I try Walgreens at Poplar and White Station in Memphis, TN. At first they acted like they didn't sell the pin needles. Then they said they didn't carry the small ones. They wanted to sell me a box of 100 4mm pin needles for $65. I told them too expensive and walked out. I tried another Walgreens at Quince and White station in Memphis. They also acted like they didn't know what I was talking about. They required a script just to by the pin needles - I called my doctor at home she was mad and called in the script. They also overcharged me at $49. I bought them anyway and will not go back if I can help it.

I am so disappointed in the Walgreen in Springfield MO on W Republic Rd. I have been a customer of this store for almost 20 years. I called the store and inquired about several prescriptions. I was told my doctor never responded to their email requests. However, after calling my doctor I was told they sent my renewals twice and sent documentation to prove it I then asked if they would send info again to the doctor and they said no and were very rude so I called my doctors office again and they resent info. I then called Walgreen back and asked if I could get refills ASAP because I had not taken my medication for 5 days and needed it ASAP once again, I was not only disrespected I was told they would get to it when they can and I can check the status on the Walgreen’s app. After about an hour and a half I stopped by and waited 15 mins and was told to come back in 5 and it should be ready (once again was treated very rude). I came back about 30 mins later and again I waited in line for 25 mins. I’m going to find another pharmacy later this week

On this time March the 8 th 2021 at 5:35 hung up on me because she thought I was cussing her. I was upset with the automated system so she decided to hang up on me. I called back and got a hold of a gentleman who was a real gentleman who definitely needs to move her on down the road because after these prescriptions I'm no longer doing business with them. I will take my business elsewhere but it won't be with Walgreens.

Over 3 weeks ago my spouse purchased a $100.00 Google gift card and to our surprise we were not able to use it do to a malfunction with the card. We took it back to the store that we purchased it from (over hour and half drive) the manager then directed me to notify Walgreens customer service. I did so and held over an hour. I did file a claim to get the card refurbished or have another one issued to us in the meantime over 3 weeks to no avail we're still not able to utilize the card no one has called us to let us know how to further move I called back and still waiting on a return call. This is terrible customer service. We will no longer shop at Walgreens.