WalgreensReviews of walgreens.com

Totally untrustworthy! When you go get a COVID test you expect some degree of accuracy. When Walgreens confirms 24 and 12 hours prior to appointment, then is "out of test kits due to national shortage" when you arrive- its hard to believe anything they report. How can they not match up number of appointments and number of kits? if they cant do that --they might not be able to match my name to the right sample either. If they could confirm twice- why not reschedule? Totally irresponsible and untrustworthy.

45 minutes outside waiting in line can't get out of just to pick up a prescription???? Won't be coming here again

I went through the pharmacy drive thru to get some hydrocortisone cream for my 10 month old son. He has hand foot and mouth so I didn’t want to get him out of the car to grab it because it is a very contagious virus. I ask the girl if she could grab it for me and she said hold on. Goes and tells her coworkers what I’m needing then comes back and asked me what strength I was needing. I told her just 1% otc. She once again goes and talk to her coworkers and comes back and asked if I could go inside and grab it myself. I explained to her that I couldn’t because I did not want to get my son out of the car since he has hand foot and mouth. She once again goes and talks to her coworkers and come back with with of them and he tells me no they couldn’t grab it. That I would have to go inside and grab it myself. I was like really? I can’t he has a virus that is contagious, you can’t just take 5 seconds to grab it for me? He told me no because they had 100 prescriptions to fill. I told him but it’s literally right in front of you. He said correct we cannot go grab it. He was so insensitive. So I left and went to Walmart. I asked the guy at the drive thru if he could grab hydrocortisone for me and explained to him just like I did at Walgreens that my baby has hand foot and mouth or else I would grab it myself. He was SUPER nice and said of course I’ll go grab it! No more than a few seconds later comes back checks me out and I’m on my way back home. I usually fill all of my prescriptions at Walgreens but will now be transferring everything out to Walmart! Walgreens needs some customer service training!

The pharmacy staff is very rude, loud & disrespectful! The actual pharmacist was very nice. I will never return!! Very disappointed! They were also eating on duty! She slammed the clipboard down on the table for me to sign.

I’m very disappointed, I’m a loyal customer of Walgreens. I pretty much no the staff that works in the pharmacy by name. Saturday August 7, 2021 I went to pick up my blood pressure medicine alone with my migraine medicine. The blood pressure medicine was filled for 3 month supply, I informed the pharmacy tech I can’t afford the 3 month supply can she have it filled for 30 day supply. I also informed her one of them I was completely out of. She told me they close in 30 minutes so it would be tomorrow. I was like but I’m out of one of them. She said again they close in 30 minutes, to call tomorrow before coming to pick my medicine up to have it changed to a 30 day supply. Not once did she say we can loan you a pill or two since we close in 30 minutes and can’t fix it today. Called on August 8, 2021 to be on hold for 20 minutes first call then the phone was picked up and I was hung up on. Second call the same thing happened all in five minutes. Short staffed or not this is very poor customer service, sick people going without their medicine. I’ve used this Walgreens on E Lancaster in Fort Worth for over 30 years never had and issue like this. I’m very disappointed. Searching for a new pharmacy, I still don’t have my blood pressure medicine because they will not answer the phone. Looks like Walgreens need to re-evaluate their staff & management for they have fallen short somewhere

Unfortunately, this is an example of one bad apple spoils the bunch! My experience that brings about this rating is strictly due to the Shift Leader that works at this location. This location of Walgreens, as a whole, I absolutely love and I've never had a bad experience or at least an experience that was not corrected with professionalism and grace. Shift Leader has single handily given me a an awful distain for Walgreens. If Shift Leader is the type of person that Walgreens will promote to a Shift Leader, then you have to question the integrity of the company as a whole. On today, at approximately 3:50 pm I entered the store to get a refund on an item that I was charged for, but DID NOT PURCHASE(double charged). I purchased the merchandise approximately an hour and a half before I came back into the store for my refund. I have my receipts come to my email so I do have any misunderstandings with a paper receipt. Shift Leader looked at my electronic receipt and it was not down far enough for her to actually see the QR Code so she asked me to pull it down and I obliged. Now, by this time Shift Leader knows I only have my phone because she's the only person that has been assisting me and she's not said anything up to this point about any merchandise. Shift Leader then says, she needs to see the merchandise that I purchased approximately an hour and a half before. First, I advised Shift Leader that the actual item that was scanned twice( MOTRIN INFANT DROPS) was for my nephew, whom I had already dropped the medicine off too. Second, I asked Shift Leader if she could roll the cameras back to the time of purchase and see what was scanned in order for her to see that I only purchased ONE MOTRIN and I was charged for TWO. Shift Leader proceeded to say that it is their store policy that they have to look at the merchandise to see what was scanned in order to give a refund. That made absolutely NO SENSE because if I was charged TWICE for ONE item that means that the SECOND item is NONEXISTENT and would defeat the purpose of what she was asking, but I did not stress that point to her. Shift Leader also stated that she is only a shift leader and she does not have access to look at the camera and I will have to wait until Monday when the STORE MANAGER returns in order to get my refund. I stated OKAY. Shift Leader CONTINUED to talk in a disrespectful and derogatory manner AFTER I stated I would wait for the store manager. Shift Leader wanted to be combative, confrontational, and unprofessional while on supposedly providing customer service and this behavior is UNACCEPTABLE. Too many times employees are not reprimanded and/or terminated when doing the only thing that are asked NOT to do. What Shift Leader did on today was the most disrespectful, unprofessional, unethical, misrepresented, selfish, irresponsible, untrustworthy, and noncompliant foolishness I have witnessed first hand. Yes, I did stoop to the level of back and forth word wrestling with Shift Leader; only because she would not let well enough alone. I am not usually in the business of asking for someone to be fired, but she does NOT deserve to work for Walgreens with an attitude, mouth, and personality such as hers. This is disheartening to know that I am in Walgreens at least five to six time a month(or more) and I am treated with such disrespect and nasty shenanigans by a miserable person who does not value the company that she works for enough to just do her job and move on with her day. Signed a very disappointed customer WALGREENS!

I have had several, I mean several TERRIBLE encounters with this company. They never have the medication or the quanity of said perscription, the prices are AT LEAST 35% above others in my area Even Mom and Pop shops. They say they have a Customer Service Line ...... If you are ready to wait OVER 2 hours to get one the SOBs to pick the dang Phone up. I will NEVER , and I mean Never use this store for ANY reason Ever Again. I called Walmart Pharmacy and got straight to a rep and to my VERY beligured surpirise after 2 hours waiting on someone to answer the phone at Walgreens, found i could get a walk in at ANYTIME after 9 am ANY day. I was looking for 2 appointments to get Covid Vacine for me and my wife and Walmart took care of my problem in less than 5 mins.

Asheboro NC on N Fayetteville street. Pharmacy closed at 945 pm after coming from emergency room on 5 Aug 2021. Arrived at 930 next day and still not ready even though opened at 0830. They said would be ready in 25 minutes. After waiting 45 minutes it is not yet ready. Front desk attendant full of excuses on how busy they were. Not the kind of customer service that will get my return business