Cheryl
At Walgreens, the customer is not right
Everyone at our local store is kind and wonderful. I have no complaints at all with the staff. It's the corporation with which I have a problem. Policies are created that tie the hands of local managers, so that they can't handle issues on a case by case basis. And the customer loses. I purchased several Christmas cards yesterday, along with 2 $100 gift cards. When I checked the bag this morning (in order to put the finishing touches on my gifts for the season), there was only one card. I hadn't checked yesterday and hadn't touched the bag at all, except to move it (fully intact and unopened) until today. I looked inside of all the greeting cards, and in all of the bags (there were 3) and one gift card was missing. For $100. When I called the store and spoke to the manager, he listened to my story, checked at the register for my missing card, but found nothing there. He said that corporate policy prevented him from doing anything else. Once the card leaves the store (it hadn't), it was on me. No other action. No other options. "Corporate policy." So here I am, the customer who is not right, who is the victim. And I'm out $100. ...For now. At least I paid with American Express, so they will dispute the charge for me. So maybe this story will have a happy ending. For me, at least. But what about customers who have fewer resources than I do? I'm angry at this huge institution that has nothing personal attached to it, where the address is absolutely NOT "happy and healthy," so we will be switching our account to a local pharmacy. At least we can do this tiny thing. Of course, it's nothing up against Goliath, but it's something.