William W.
Charged me $75 and told me to go somewhere else
I tried this virtual care and was told to go somewhere else. I have a tooth infection and it’s new years, no way to see anyone else. I called my dentist and he told me to use a virtual care (like Walgreens) to get antibiotics until I can get in to see them. I was told to go to a different urgent care because it was infected and abscessed. The exact same thing I put in my description, but the doctor would not prescribe me antibiotics. They charged me $75 to tell me to go somewhere else. I’ll be declining payment. They might be good for an acne problem, but they are not experienced enough to provide proper treatment for a real problem. Just to be thorough; I received a message, 2 days later, through their portal, informing me they are going to refund me the office visit fee. It will take 5-10 business days for me to receive it in my account. All of this could have been avoided if they would have been more transparent about what they can handle and not a contract for something they don’t fulfill; and simply not charged me to begin with. Overall, if it’s something small, they probably wouldn’t be a bad choice.