WalgreensReviews of walgreens.com

Well, the rodeo continues. Prescriptions only RARELY seem to be ready -- or drugs actually availble -- on time and when promised! Now when refills run out, they tell the patient to contact the physician rather than making the phone call for a verbal order as in the past! They've even started sending 'surveillance' emails to let us know when refills are about to end to remind us to make an appointment to see the doctor to get the refills! Uggggh!

I cannot believe that the drug store (Walgreens) me and my entire family depended on for decades has reduced itself to the current levels to get a 2 out of 10 from me. I have complained about the Streamwood Illinois store corner of Irving Park Rd and Barrington Rd. In addition to Angry Cocky Employees mostly due to short staffing, long wait times both by phone, at the pharmacy counter and especially drive thru, always out of stock, false text messages telling you your prescriptions are ready, delayed prescriptions, and non-english speaking agents, Trusting that you can depend on them to make sure they do the best they can to help you is something I never thought they would throw in the trash. Not the 1st time but after calling them to make sure a product is in stock then nothing with an attitude. Be careful when you complain, i think that they mark your name in your profile as a complainer based on my last encounter with them. I transfered most of my subscriptions to CVS where for now, I am the customer and the customer is always right.

My Walgreens on vivion rd in Kansas City, has the worst customer service. A refill of mine had been “in progress” for three days. I finally went to the store and was treated very rudely by the pharmacy clerk, who advised me my refill had been filled but sitting in one of many plastic totes and not ready for pick up. When I ask when it would be ready the snark responses maybe today. He then advised me the refills for maintenance drugs were filled in an off site and package but basically they had so many tires he wasn’t sure when it could be sorted. I live 7 minutes from the store. I left and no sooner had I got home till I was notified that my receipt was ready for pickup. He never once offered to have me wait while he found it in one of many totes. Poor customer service hadn’t gotten worse.

Prescriptions are often unable to be filled on a timely basis as the pharmacy is out of medication, regardless of the prescription. Typically this is not identified as the problem until I call, bypass the automated system, and speak with a pharmacy rep. The location is convenient, but that's irrelevant if they can't perform the service they advertise.

Now mound MN location does not have any pharmacy hours on weekends. That’s just not right. A lot of people need their meds on weekends. I’m finding another provider.

I switched from CVS to Walgreens a year ago because Walgreens is closer to my new home and I’ve had long wait times at CVS AND the costs at CVS are high. However getting someone on the phone at the Walgreens pharmacy is close to impossible, I have had problems trying to refill prescriptions online which was easy with CVS. In fact, I put in for refills online which two prescriptions last week on the Walgreens app and they canceled them both! No phone call, no message through the app, nothing… when I went into Walgreens to figure out what happened they looked confused and had no explanation. I then had to wait almost 1.5 hours for them to be filled. I worked for CVS over 20 years ago. Their motto was customer service first! We got bonuses for good reviews from customers. Seems like Walgreens simply don’t care.

So I have not had to many problems with Walgreens until today march 17 2026 the girl working the front till and answering the phone around 11 am was incredibly rude I never make complaints or write a review but this was beyond rude and unprofessional my friend picked up my meds it was just a week supply and I was having an insurance issue but my insurance told me it was fixed so the amount I would pay is 25 I told my friend make sure it’s coming to 25 before they can take it from my card they this very rude girl said yes it was 25 but here they charged me 100 for 8 of them so I called to talk to them that that is not right she started just yelling at me wouldn’t let me finish talking and was screaming at me that she is not talking to me anymore well guess someone will be cause my insurance has to talk to her she obviously is extreme unqualified for the job and she should not be in customer service that girl is gonna give Walgreens a bad name and I just hope they get rid of her I mean I have had some bad service in my life but this takes it to a whole new level even my friend just called and said she so mean I bet she don’t let you get your medicine well good thing it’s not up to her she was a freak honestly a scary one at that from now on I will only talk to the pharmacist anymore problems like this I’m going to another pharmacy and I don’t blame the pharmacy as I am he guessing they don’t know what’s going on but start paying more attention to how your staff is treating the customers because this was unacceptable

Up until several days ago, I liked the Walgreens in Selma, CA. Despite their slow pharmacy, I appreciated being able to get in and out for regular store shopping. I appreciated their orange tax sales. However, three days ago, before I left the store I checked my receipt because I couldn't figure out why my total was so much. Then I realized I had been overcharged for the nuts that I thought were on sale. Someone possibly a customer put the tag over the nuts that I wanted. Since they weren't going to honor the price, I said to give me a refund. She said I need an ID to make the return even though I hadn't left her sight. I only stepped aside from her register. That infuriated me because not only are you saying I can't have the product I want for the price semi advertised, but you're saying that I need to leave the store go across the street to where I'm charging my car, get my ID, and come back even though there's no way I could commit fraud. She is saying there's no way for her to go around that rule when the whole purpose of that rule is probably to prevent fraud, I'm guessing. I would not have been so pissed about the price tag being wrong if she hadn't made me leave the store to go get my ID. I was not responsible for that tag being in the wrong spot. I thought I had checked the tag like I typically do to make sure that a good thing that seems too be good to be true is or isn't. I made a mistake that day didn't take a picture so I can confirm. Instead of just giving me a break and either giving me the price that the tag said or letting me return the product without my ID they made me go through hoops.