Veneta J.
If I could give the location 0 stars I…
If I could give the location 0 stars I would. I went into Walgreens to make a return and purchase an item. I wanted to return stale cookies before the recept expired. The cashier went and got the manager and the manager said that I couldn’t return the item because I didn’t purchase them at that location. I informed the manager that Walgreens policy was for a returned item; it had to be within the 30 day period with the receipt. The manager said, “no.” I said, “okay, I want to make another purchase.” I was refused service then discriminated against. In the moment, I felt scared, confused, embarrassed and threatened because the associate called the police. There were police officers that came into the store. The first two officers weren’t nice. I informed of what happened them and wasn’t heard by law enforcement. I am a African American, 61 years old and disabled. I was asked by the police for my ID. Once I handed the Officer my ID, I waited then asked how long would be for me to receive it back. The officer stated, it depends on if you’ve been arrested in the past or have warrants for arrest. I informed the officer that I’m going to walk around the store while I’m waiting. The stated, I couldn’t but if I chose too I would be arrested. I chose to the store and go outside, the supervisor came next to me with the third policeman. The third police said, hello Ms and told me to go home and have a nice weekend. He laughed. Afterwards, I was given back my ID and the officer gave me a citation that I refused then, said why I haven’t done anything I said no I am not taken that I done no wrong. This is discrimination and Defamation of Character. All this for return and purchase and I was informed that I would be arrested if I came back on the premises. The cashiers were prejudice, and rude. I haven’t slept because my blood pressure has been high and I feel so hurt by this situation. I just wanted to make a return and purchase never would I have ever imagined I could get arrested for a return. I tried to return to the other Walgreens at a different location but I was informed that I needed to return the item at the original location from which I purchased. I said, okay, thank you then left. buy it at this location. Both Walgreens gave me the different information regarding their return policy. The experience has been upsetting and frustrating.


