Amanda V.
Im a victim of a scam n got terminated
Im a victim of a scam n got terminated Im feeling im being discriminated cuz of my disability-speech impairment 😬😬😬
Walgreens.com - America's online pharmacy serving your needs for prescriptions, health & wellness products, health information and photo services
Walgreens (walgreens.com) has 3,303 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Amanda V.
Im a victim of a scam n got terminated Im feeling im being discriminated cuz of my disability-speech impairment 😬😬😬
Morgan M.
The weight loss service is a scam. Dont waste the $50. They can help you fill a PA and insurance wont cover the meds without one.
Mustafa H.
I placed a same day print order to Walgreens 2 days ago. Yes 2 days ago. And today I headed to their chat to ask about an explanation. Answer of the support member was really funny : "Thank you for your patience as I have located and reviewed your order. I do see the status is not yet updated to completed. For more information and assistance regarding this photo pickup. Please contact the Walgreen's pickup location at (512) 388-1539." And they call this as Customer Support
Shontelle M.
I felt I was being discriminated against. I entered into store 5479 in Las Vegas. I am visiting family as I approach the pharmacy front counter I stated, I want to do a transfer prescription pick up for my child. I provide their date of birth and last name. Cece asked me at least 3 times for my child date of birth I said it in the actual month day and year. Then I tell her in digits since she seems to not comprehend.i felt she was bring funny. I was asked to spell out my child last name more than once before my ID was asked for. I asked her why does my id need to presented, she is telling me that she can’t find my child which was a lie. I hate to have to go thier but the truth of the matter is I am black women with darker skin complexion and my child lady name is that of Mexican/Hispanic origin. So this employee used her bias opinion based on observation of me that I could not be related to the child who meds I am trying to refill. How do I come to that conclusion. Of all the years I have been using Walgreens to fill mines and kids prescription. I have never been ID to fill or pick up a prescription. The fact that she lied and said she could not find my child in the systems based on the date of birth I had given. Let me know I was being discriminated. Usually when I fill a prescription I am asked 1st the date of birth it’s entered in the system. Then I am asked the last name then Ist name. That verifies that the person information on the screen based on the birthdate is actually who it is. What CeCe did was humiliated me in front of other customers, pretending she can’t find my child in the system. I even wrote out the last name on paper and she still pretended not to locate my child. I then choose to walk away. I said a few words. I headed to the cashier asking to speak to a manager, none was available. I go back to pharmacy to obtain the person name to file a complaint. The pharmacist offered to assist me but he made the situation worse. Taking up for her, never offered an apology. I was not buying it.
Customer
On 5/16 at 9:25am I went through the south Weymouth walgreens drive thru to pick up my methimazole 10mg prescription that is in the Walgreens system and on the app, which I showed to the pharmacist. I had an encounter with a floater pharmacist named Kelly in which she told me it was not in the system and the doctor never sent it which is absolutely not true as it's IN THE APP ON MY ACCOUNT. I had asked to speakwith her after working with a younger pharmacist and Kelly walked over and said it's not there and to have a nice day and then walked away, providing no explanation for how it could be on the Walgreens app in my account but not there. She tried nothing to resolve the situation or look into It further and then PURPOSELY ignored me while I was still at the window. I was also not done with my order, I also needed Zyrtec. I rang the bell and tried to speak through the window with her stating that I wasn't done I had another item and she continued to blatantly ignore more until finally the you get lady came back and lucky for me apparently you can't ring up Zyrtec through he window either so I ended up leaving. Kelly was incredibly unhelpful and rude, she knew I was still there and she pretended I was not anyways. She heard me shouting through the window. There was also no one at the counter being helped. Completely unprofessional and out of line. I was not belligerent or out of control, I simply was looking for an explanation as to why the Walgreens app received my order but the walgreens store is stating otherwise. I spoke to the assistant manager and she was great and passed along the message to the store manager stating I would get a vall. I also called i to the Walgreens customer support line to formally report the Incident and was told I would get a call from a regional manager. The only communication I received was an email from the store manager stating he was sorry and my prescription ran out of refills. Again, my prescription was in the walgreens app and both had refills. Tyrese didn't even have the decency to call me to hear about how poorly I was treated by that pharmacist Kelly. No regional ever called me. I won't be returning and I had all my families prescriptions transferred to a CVS. Nearly every time I have to come to walgreens I am told it's not there and it turns out it's in "a cloud" somewhere. Kelly wouldn't even check. Mind you I have a one year old in the backseat getting agitated while this is occurring. Zero effort, rude demeanor, intentionally turned her back to me and pretended I was not there. I work in a customer serviced based environment and if I treated someone like that, I WOULD BE FIRED! Something tells me she does this to others as well, this lady needs an attitude adjustment or another job where she doesn't have to interact with people. Every other person I've ever Interacted with at this Walgreens has been great except for her. And the store manager...seems like he could not care less. Walgreens is the worst. I'm sure everyone can see the incident on camera too.
Maureen G.
Worst pharmacy only getting worse. Failure to refill Rx that has 2 refills on it so now I’m out of meds. Their story as to why they just didn’t refill it , can’t refill it and never notified me has changed 3x Each version is not their fault which is absurd. It will take me 2 weeks to get the Rx Started at a new pharmacy with all the approvals as it’s a non stock refrigerated item but I’m breaking up with Walgreens. Forever. Ps the pharmacist Heather in Redding is rude on the phone
customer
When you see items that are on sale and of course they would have a red check mark indicating that it is out of stock in your zip code area which I appreciate but, when it shows that it is in stock online and when you put in your desired quota and check out after paying it would then indicate that oh! There are only X amount. The amount that I have calculated along with the cash rewards would not give me the big savings that I have calculated to be. Look here Walgreens! Use some type of software that will show the customers of what is available in the inventory!
Victoria
It's a Money Grab they take your money and write a prescription there's no follow-up and don't dare try to get customer service. Customer service is non-existent. extremely long wait times to get a response usually an automated response if you have follow-up questions or issues with the medications you have to pay the fee again to speak to someone the biggest issue I've noticed when I was receiving my prescription from a real physician and filling at a Canadian pharmacy I had great results. The walnart Nurse Practicioner told me they had a discount code and advised me to get it from Walgreens I've been on it for almost 3 months and no results at all not one pound lost I am convinced that this medication is not the real medication it's supposed to be. I tried to get them to give me a prescription that I can take to any pharmacist that I would like it has been over three weeks multiple messages and no reply.