WalgreensReviews of walgreens.com

I online booked a flu and Covid vaccination for Sunday 1330hrs in Freedom 95019. I received a confirmation and reminder text. We live in Santa Cruz mountains, a 30 minute drive to Freedom. I arrived 15 minutes in advance as recommended and waited in line. At exactly 1330 when I finally arrived at the front of the line the staff told me they are closing for lunch till 1400. According to staff they have no control over the online booking slots. Its totally unacceptable and unprofessional as well as no consideration for their customers. I couldn't wait till 1400 as we have already planned the day around the appointment slot and had my husband and dogs waiting in the car. Disgraceful customer service!

Over 16,000 Visa reward points lost to Walgreens. They took the reward points directly off my personal credit card! Walgreens' staff do not even understand this system and no one ever explained it correctly. Both employees asked, had no explanations. One even said reward points were connected to an unknown Walgreens reward account? According to my bank, not Walgreens, I was suppose to receive a discount at time of purchase. Many purchases I made had no cash discount at purchase. One month Walgreens took 6000 points off my rewards. I do not want them in any of my banking accounts!! I refuse to continue to do business with them. Egregious practice and extremely poor communication with customers.

Worst customer service ever! Great that I would receive emails or texts that my prescription refill is ready. But when I try to prepay through them, it would always say service unavailable or system error. I tried calling the customer service and all they did was keep on transferring me from one department to another. To top it all when nobody knew how to help me, they would hang up on me or make it seem that the line went down. It was like this for me for almost an hour and yet nobody was able to help! Horrible, horrible Walgreens customer service that is non-existent...

Signed up for my walgreens reward my telephone number and both me and partners name. Why is the reward cash amount is placed on our names separately and not by the phone number. You need to change this. I am a loyal customer and I make a lot of purchases for our household together. One phone number which is mine and email address that is mine where I receive a digital receipt with every purchase, no matter who it is at that time.

it seems walgreens has a problem honoring there discount coupons either that or there employees just don't know how to use there computer at 7:15pm-7:30pm today 9/30/22 i was trying to get my $5 coupon after spending well over $100 in the past 3 days this coupon was redeemable the next day after i spent $15 more bucks well the employee at the photo department was looking all confused trying to ring me up and then tells me it we'll be available the next day which is total BS this was a paper coupon and it clearly was redeemable today but he wouldn't honor it, i was running late or i would have stuck around to argue my discount and i didn't even get my coupon back it seems he misplaced it somewhere 😒 this was at 275 Rainier Ave Renton, Wa.

I have prescriptions on auto-fill for various family members, and I rely on Walgreen to call me and tell me when one of them is ready to be picked up. My daughter ran out of her anti-anxiety medication so I got on-line to see what had happened with her prescription. The website showed me a message that said the store had been "temporarily closed". I used the website to reroute to a different store and scheduled a pickup time. It seemed to go through okay. I went to the store, waited in a long line for about ten minutes only to be told that "the provider was called but they haven't responded". I went home and checked online. The name of the doctor associated with the prescription was incorrect. I called and asked the CS rep which provider was called and she told me. Yup, wrong provider. Again. I told her that Walgreen had done this in the past, that I needed the name of the doctor to call to be changed in such a way that they wouldn't keep calling the wrong doctor. She transferred me. A recording informed me there was one person before me in the queue. Then, I was assured that "We're sorry, our staff is answering other calls. Please hold on and we'll be with you shortly." After half a dozen repetitions of that message, they stopped and just played me elevator music, occasionally interrupted by a brief ring tone, then it finally just started ringing and nobody answered. Eventually, there was no sound at all. After another minute of this I hung up. I called them again. This time I got transferred right away and spent another ten minutes waiting for someone to pick up before I gave up and called back. I called Walgreen again. They once again said they were going to transfer me and I told them I didn't want to spend another ten minutes waiting. So they transferred me to someone internal person who was very nice, but she said she couldn't help me and she transferred me to the pharmacy location. I waited seven minutes, and someone finally picked up. She told me they were waiting on the OK from the physician. I told her they had faxed the wrong doctor. She assured me that she could change the name and that she would see that my doctor was faxed. I called the doctor, confirmed that the fax had been received, and late that evening the precription was available to be filled. I went to the store, spent half an hour in a line waiting to get to the pharmacist, and picked up the prescription. All told, I probably spent three hours plus the double commute time, getting a simple prescription. I don't blame the pharmacists. The Walgreen near my home, which just closed and is slated to become a Trader Joes, was practically a revolving door for pharmacists. They kept having to reduce their hours because they didn't have enough people to staff the pharmacy. The lines were fairly long. They were always advertising for pharmacists. You don't have situations like that in companies who treat their people right. So we have a bunch of inexperienced, overworked and probably underpaid people who are taking a lot of **** from the people they are trying to help, most likely getting no support at all from Walgreen's. I blame Walgreen's. Treat your people right and you get better service, which means happier customers. Cut corners and eff people over to feed the greedy corporate types and whatever you gain in the short run is lost, with compounded interest plus penalties, in the long run. After twenty years of shopping at Walgreen, I'm taking my business elsewhere.

I went to pick up my order that should of been ready this morning by 7:55 am. It wasn’t ready so I waited about 20 minutes for them. On my online order I used coupons and I was suppose to pay $7.49 total.. this lady was charging me 34.00 ( coupons not included) I showed her my email receipt and she said, “ well that’s not what came up”. I told her but I’m showing you my confirmation. She would not honor it. She said so you don’t want it?? I said not for $34 I have my email receipt! She said ok, I’ll just throw them away!!!! I told her I would be writing a review… she didn’t care. Her last name was SOLANO. That store is always short on staff but that’s no way to care for customers!!! No good! I won’t go there again! ☹️

I went to walgrreens and wanted to buy 2 products that were 2 for $8.00 and because they were different brands they wouldn't honor the discount, which was absolutely ridiculous. They prefer to lose a customer for this nonsense. In CVS if they have different brands of chocolate you could mix brands because they are the same price. Needless to say, I won't have this pharmacy on my list. It was the walgreens of New Bridge rd. Bergenfield.